Bets disappeared from account – not settled, not lost.

Great service until I noted something wierd today, I back-tracked and found its not the first time.

My Bets keep disappearing - Not found in Settled or Won.

I placed multiple bet slips on Betway with the same bet combination. In total, I placed five tickets.

Currently:

Only one of those tickets is visible on my account

The other tickets have completely disappeared

They were not settled, not marked as lost, and not marked as won

I have screenshots as proof, including a bet code that no longer exists on my account

One of the legs on these bets has already won, and I am still waiting on the final leg. There is no explanation as to why the bets are missing.

I attempted to contact Betway support via the app:

I have been waiting over an hour

Only AI/bot responses

No human assistance so far One of the legs on these bets has already won, and I am still waiting on the final leg. There is no explanation as to why the bets are missing.

I attempted to contact Betway support via the app:

I have been waiting over an hour

Only AI/bot responses

No human assistance so far

This is extremely frustrating and concerning, as funds and active bets cannot simply disappear.

I am requesting:

Immediate investigation

Recovery or explanation of the missing bet slips

Confirmation of the correct settlement once the final leg is completed

I expect urgent feedback.