BM
Busisiwe M
1 reviews | Active since Oct 2023
29 Sept 2025, 19:27
#Batway #CustomerService #AccountHacking #FrustratedCustomer
I recently had my account hacked and was asked to verify my identity by sending documents. Despite sending the required documents twice, I've been met with radio silence. It's been over 7 days since my last submission, and I've yet to receive any feedback or resolution.I've done everything they've asked, but it seems like my concerns are being ignored.when try to reach out they tell me going to be resolved after 24 hours after no feedback.
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Replies (3)
Betway - South Africa's replyOfficial
30 Sept 2025, 06:27Hi Busisiwe,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply30 Sept 2025, 06:27
Official
Hi Busisiwe,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
BM
Busisiwe M's updateReviewer Update
30 Sept 2025, 10:29From last week Monday same story even today I can't access my account
BM
Busisiwe M's update30 Sept 2025, 10:29
Reviewer Update
From last week Monday same story even today I can't access my account
Betway - South Africa's replyOfficial
30 Sept 2025, 15:12Hi Busisiwe,
Thank you for your review and for taking our call, we appreciate the time to allow us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time to allow us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Betway - South Africa's reply30 Sept 2025, 15:12
Official
Hi Busisiwe,
Thank you for your review and for taking our call, we appreciate the time to allow us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team
Thank you for your review and for taking our call, we appreciate the time to allow us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards, Betway Team