GC
Gift C
1 reviews | Active since Jan 2025
16 Jan 2025, 10:44
Balance mysteriously disappearing with little or no help
I've recently recharged my betway account with a R10 voucher and I went to aviator just to check on the game not betting so during the process there was an error on it and suddenly my whole balance disappeared and when I contacted them they say my account was hacked and they blocked my account and this is for the second time it happens to me even my wife's account suffered the same issue of the account balance disappearing and unfortunately these guys they do very little to help or resolve these issues, I'm very unhappy with this. Account number ***
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Replies (2)0
Replies (2)
Betway - South Africa's replyOfficial
16 Jan 2025, 10:48Hi Gift,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply16 Jan 2025, 10:48
Official
Hi Gift,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
16 Jan 2025, 11:01Hi Gift,
We have reviewed your account and confirm that a R10 wager was placed on Aviator after your deposit.
We have reviewed your account and confirm that a R10 wager was placed on Aviator after your deposit.
Spribe Wager | ZAR | 2025-01-16 09:38:56 | -10.00 | Cash | SPRBAFAV*** | Casino Games |
Deposit OTT Voucher | ZAR | 2025-01-16 09:26:23 | 10.00 | Cash | | Deposit
Please note that the system can not place bets on your behalf; this must be done manually by you on your app or website.
If you are disputing that you made this wager then that means you compromised your login details.
Deposit OTT Voucher | ZAR | 2025-01-16 09:26:23 | 10.00 | Cash | | Deposit
Please note that the system can not place bets on your behalf; this must be done manually by you on your app or website.
If you are disputing that you made this wager then that means you compromised your login details.
Please note that Betway is not liable for the protection of customers' logins/accounts. We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway;
- not apply for a betting account in the name of, or on behalf of, any other person;
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
and Betway shall accordingly not be liable to honour any transaction pertaining to any betting account so held or applied for or to pay out any winnings in respect of any bet so placed. To the fullest extent permitted by law, the Customer indemnifies Betway against any claims, losses or damages arising from bets transacted under such circumstances.
We have placed a temporary suspension on your account for your protection. Please let us know if you would like to keep your account closed or if you would like us to reinstate it.
To reinstate your account, you will need to send the below documents to ***:
• Selfie of you holding your Open ID / Card / Driver's License next to your face
• Clear image of your ID /passport showing all 4 corners
Once this is received, we will gladly assist.
Regards,
Betway Team
Betway - South Africa's reply16 Jan 2025, 11:01
Official
Hi Gift,
We have reviewed your account and confirm that a R10 wager was placed on Aviator after your deposit.
We have reviewed your account and confirm that a R10 wager was placed on Aviator after your deposit.
Spribe Wager | ZAR | 2025-01-16 09:38:56 | -10.00 | Cash | SPRBAFAV*** | Casino Games |
Deposit OTT Voucher | ZAR | 2025-01-16 09:26:23 | 10.00 | Cash | | Deposit
Please note that the system can not place bets on your behalf; this must be done manually by you on your app or website.
If you are disputing that you made this wager then that means you compromised your login details.
Deposit OTT Voucher | ZAR | 2025-01-16 09:26:23 | 10.00 | Cash | | Deposit
Please note that the system can not place bets on your behalf; this must be done manually by you on your app or website.
If you are disputing that you made this wager then that means you compromised your login details.
Please note that Betway is not liable for the protection of customers' logins/accounts. We urge players to ensure that they keep their account passwords safe and add any biometric security as an additional feature.
Kindly refer to our terms and conditions: https://www.betway.co.za/terms-and-conditions
2.3. The Customer shall be solely responsible for the safekeeping and proper use of all his/her betting account details and other information that will enable him/her to place a bet. The Customer undertakes that he/she shall –
- not apply for or hold more than one betting account with Betway;
- not apply for a betting account in the name of, or on behalf of, any other person;
- use only his/her own betting account for the purposes of engaging in betting, and
- not permit or enable any other person to place a bet, directly or indirectly, by making use of such betting account reference number, username or personal identification number as is or may be furnished to the Customer by Betway from time to time,
and Betway shall accordingly not be liable to honour any transaction pertaining to any betting account so held or applied for or to pay out any winnings in respect of any bet so placed. To the fullest extent permitted by law, the Customer indemnifies Betway against any claims, losses or damages arising from bets transacted under such circumstances.
We have placed a temporary suspension on your account for your protection. Please let us know if you would like to keep your account closed or if you would like us to reinstate it.
To reinstate your account, you will need to send the below documents to ***:
• Selfie of you holding your Open ID / Card / Driver's License next to your face
• Clear image of your ID /passport showing all 4 corners
Once this is received, we will gladly assist.
Regards,
Betway Team