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Brooke A
1 reviews | Active since Jan 2018
14 Nov 2025, 17:56
Balance
I won R2500 on this morning scratch card free spins, then there was a glitch and needed to wait hours before they fixed the issue eventually an sms was sent the account has been credited but my account has only been credited with a measly R2?
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Replies (5)BA
Brooke A's updateReviewer Update
17 Nov 2025, 07:1572 hours later and no response from Betway!
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Brooke A's update17 Nov 2025, 07:15
Reviewer Update
72 hours later and no response from Betway!
Betway - South Africa's replyOfficial
17 Nov 2025, 07:16Hi Brooke,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply17 Nov 2025, 07:16
Official
Hi Brooke,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
BA
Brooke A's updateReviewer Update
19 Nov 2025, 06:50Betway??!! How long does it take for you to investigate?
BA
Brooke A's update19 Nov 2025, 06:50
Reviewer Update
Betway??!! How long does it take for you to investigate?
Betway - South Africa's replyOfficial
19 Nov 2025, 09:10 Hi Brooke,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply19 Nov 2025, 09:10
Official
Hi Brooke,
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
At Betway, we appreciate hearing about the great, the good, and the not so good, and how we can proceed to give all our valued and the best service and betting platform. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
19 Nov 2025, 17:16Hi Brooke,
Thank you for patiently awaiting feedback.
We’re delighted to inform you that your withdrawal has been successfully processed!
We truly appreciate your patience and understanding during the delay, and we apologize for any inconvenience caused. Thank you for choosing Betway - we look forward to celebrating many more wins with you in the future!
If you need any further assistance, please don’t hesitate to contact our support team directly via https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for patiently awaiting feedback.
We’re delighted to inform you that your withdrawal has been successfully processed!
We truly appreciate your patience and understanding during the delay, and we apologize for any inconvenience caused. Thank you for choosing Betway - we look forward to celebrating many more wins with you in the future!
If you need any further assistance, please don’t hesitate to contact our support team directly via https://www.betway.co.za/contactpage. Regards, Betway Team
Betway - South Africa's reply19 Nov 2025, 17:16
Official
Hi Brooke,
Thank you for patiently awaiting feedback.
We’re delighted to inform you that your withdrawal has been successfully processed!
We truly appreciate your patience and understanding during the delay, and we apologize for any inconvenience caused. Thank you for choosing Betway - we look forward to celebrating many more wins with you in the future!
If you need any further assistance, please don’t hesitate to contact our support team directly via https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for patiently awaiting feedback.
We’re delighted to inform you that your withdrawal has been successfully processed!
We truly appreciate your patience and understanding during the delay, and we apologize for any inconvenience caused. Thank you for choosing Betway - we look forward to celebrating many more wins with you in the future!
If you need any further assistance, please don’t hesitate to contact our support team directly via https://www.betway.co.za/contactpage. Regards, Betway Team