KO
Kuti O
1 reviews | Active since Nov 2025
17 Nov 2025, 16:53
Bad site
I have been having problems withdrawing my money for the past two weeks Betway says my account is under review the last time I spoke to an agent miraculously was 5 days ago and the agent told me I should give it 24/48 hours for review to be sorted out and he requested for my email address, since then I have been trying to get in touch no body is responding no emails very frustrating site i need proper communication so I can withdraw my money
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
17 Nov 2025, 17:00Hi Kuti,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to inform you that your account is currently under review due to outstanding wagering requirements. In accordance with Betway South Africa’s Terms and Conditions, particularly 7.13. and 7.14., all deposited funds must be wagered in full before any withdrawal request can be successfully processed.
This policy is in place to ensure fair play and compliance with responsible gambling standards. We have escalated your account to our Account Review Team for verification of the wagering activity in order to conclude the review. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
We appreciate your understanding and cooperation. For more details on our wagering policies, please refer to our Terms and Conditions here: https://www.betway.co.za/terms-and-conditions
Should you need any assistance or clarification, please don’t hesitate to contact our Customer Support team via https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply17 Nov 2025, 17:00
Official
Hi Kuti,
Thank you for your review and patience in awaiting a follow-up from us.
We would like to inform you that your account is currently under review due to outstanding wagering requirements. In accordance with Betway South Africa’s Terms and Conditions, particularly 7.13. and 7.14., all deposited funds must be wagered in full before any withdrawal request can be successfully processed.
This policy is in place to ensure fair play and compliance with responsible gambling standards. We have escalated your account to our Account Review Team for verification of the wagering activity in order to conclude the review. May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
We appreciate your understanding and cooperation. For more details on our wagering policies, please refer to our Terms and Conditions here: https://www.betway.co.za/terms-and-conditions
Should you need any assistance or clarification, please don’t hesitate to contact our Customer Support team via https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
18 Nov 2025, 10:25Hi Kuti,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that the review on your account has been concluded. You may resume using our platform as normal.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
Betway - South Africa's reply18 Nov 2025, 10:25
Official
Hi Kuti,
Thank you for your patience while we reviewed your account.
We’re pleased to inform you that the review on your account has been concluded. You may resume using our platform as normal.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
You can expect your withdrawal to be processed shortly. We appreciate your patience and understanding throughout this process.
To help avoid similar issues in the future, we kindly recommend fami****izing yourself with our Terms and Conditions, which outline important guidelines around account usage, security, and fair play. You can view them here: https://www.betway.co.za/terms-and-conditions
Should you have any questions or need further assistance, our Customer Support team is always available to help via https://www.betway.co.za/contactpage.
Thank you for choosing Betway, and we look forward to continuing to serve you.
Regards,
Betway Team
KO
Kuti O's updateReviewer Update
18 Nov 2025, 19:21Hi , I really appreciate the swift action and response but unfortunately I am still having the same problem the money I tried to withdraw today was refunded to my balance after being approved please I need you guys to look into my account throughly thank you
KO
Kuti O's update18 Nov 2025, 19:21
Reviewer Update
Hi , I really appreciate the swift action and response but unfortunately I am still having the same problem the money I tried to withdraw today was refunded to my balance after being approved please I need you guys to look into my account throughly thank you
KO
Kuti O's updateReviewer Update
18 Nov 2025, 23:34Thank you I got the withdrawal tonight nice customer service.
KO
Kuti O's update18 Nov 2025, 23:34
Reviewer Update
Thank you I got the withdrawal tonight nice customer service.
Betway - South Africa's replyOfficial
19 Nov 2025, 07:54Hi Kuti,
Thank you for your feedback! We’re glad to hear your withdrawal was successful and that you had a great experience with our customer service.
Also, we're happy to hear you have received your winnings! That’s always a great feeling, and we're thrilled to see you come out on top.
Also, we're happy to hear you have received your winnings! That’s always a great feeling, and we're thrilled to see you come out on top.
We appreciate your patience and are working to make this smoother moving forward.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply19 Nov 2025, 07:54
Official
Hi Kuti,
Thank you for your feedback! We’re glad to hear your withdrawal was successful and that you had a great experience with our customer service.
Also, we're happy to hear you have received your winnings! That’s always a great feeling, and we're thrilled to see you come out on top.
Also, we're happy to hear you have received your winnings! That’s always a great feeling, and we're thrilled to see you come out on top.
We appreciate your patience and are working to make this smoother moving forward.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team