VS
Velenkosini S

1 reviews | Active since May 2023

22 May 2023, 08:36

Bad sevice

Hi my name is velenkosini sithole my phone number is *** I made a cash send went to withdraw it.it declined struggling to get bank finally got the bank they told me the money was reversed to betway so it doesn't show on my betway account tried to get betway since last week could not find them or get any help why should bet way do this there sevice is not good coz it's my money I won it

0
Replies (7)
Betway - South Africa
Betway - South Africa's reply22 May 2023, 10:04
Official
Hi Velenkosini,

Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,
Betway Team
VS
Velenkosini S's update22 May 2023, 10:24
Reviewer Update
Okay how long will it take
Betway - South Africa
Betway - South Africa's reply22 May 2023, 10:32
Official
Hi Velenkosini,

Investigations generally do not have a definitive timeline, however, our team will invest the necessary effort and attention to have the issue resolved as soon as possible. 

One of our dedicated specialists will be in touch via a call to offer feedback. 

Regards,
Betway Team
VS
Velenkosini S's update22 May 2023, 10:41
Reviewer Update
Okay thanks
Betway - South Africa
Betway - South Africa's reply22 May 2023, 10:55
Official
Hi Velenkosini,

Thank you :)

Regards,
Betway Team
VS
Velenkosini S's update22 May 2023, 15:40
Reviewer Update
Hi I would like to thank betway I have received my money on my betway account thank you very much
Betway - South Africa
Betway - South Africa's reply22 May 2023, 15:54
Official
 Hi Velenkosini,

Just a follow up, we have sent this on to our team and we are awaiting an update on this for you. As soon as an update has been received, we will provide feedback. 

Regards,
Betway Team