CM
Celso M
1 reviews | Active since May 2022
05 Feb 2024, 12:45
Bad service from a loyal client
For the past 5 days I have been experiencing bad service from you guys, even though I have been with you guys for the past 3 years. I am even thinking of leaving you guys.
I made a deposit and I use all the wager amount that I deposited, but now you guys don't want to release my funds, I send the necessary documents and all your consultants are telling me to wait for 24 hours period for the past 5 days.
This is really a bad service for a customer who has been loyal to you guys.
Please resolve my matter.
Helpful (0)
Replies (8)0
Replies (8)
Betway - South Africa's replyOfficial
05 Feb 2024, 13:46Hi Celso, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply05 Feb 2024, 13:46
Official
Hi Celso, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
CM
Celso M's updateReviewer Update
05 Feb 2024, 19:56Okay
CM
Celso M's update05 Feb 2024, 19:56
Reviewer Update
Okay
Betway - South Africa's replyOfficial
06 Feb 2024, 07:33Hi Celso, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply06 Feb 2024, 07:33
Official
Hi Celso, Thank you for your review and for your patience in awaiting a follow-up from us. A reply has been sent from our support desk to your inbox as confirmation of the receipt of your review. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards, Betway Team
CM
Celso M's updateReviewer Update
06 Feb 2024, 20:11What reply are you guys talking about, I haven't received my funds as yet.
Yesterday I called at 08:16 and I spoke with a representative named by Tebogo and he told me the matter will be resolved and he gave me a ref number.
And when I called again for feedback I spoke with a representative named Busi, and she told me, you guys don't use ref numbers, I had to start my story from scratch.
Later today I called at 15:13 and I spoke to Bryan, he said he will escalate it for me, and it be resolved. Then I decided to call you guys for follow up and I spoke to Amanda at 19:41, and she told me there was no note from Tebogo and Brayn on the system, she could only see Busis note.
I really don't know if you guys are lying to me,because I don't see a way forward here, and to make things worse Amanda was refusing to provide me with the supervisors name so that he/she can deal with my matter.
I'm truly disappointed with your services.
Yesterday I called at 08:16 and I spoke with a representative named by Tebogo and he told me the matter will be resolved and he gave me a ref number.
And when I called again for feedback I spoke with a representative named Busi, and she told me, you guys don't use ref numbers, I had to start my story from scratch.
Later today I called at 15:13 and I spoke to Bryan, he said he will escalate it for me, and it be resolved. Then I decided to call you guys for follow up and I spoke to Amanda at 19:41, and she told me there was no note from Tebogo and Brayn on the system, she could only see Busis note.
I really don't know if you guys are lying to me,because I don't see a way forward here, and to make things worse Amanda was refusing to provide me with the supervisors name so that he/she can deal with my matter.
I'm truly disappointed with your services.
CM
Celso M's update06 Feb 2024, 20:11
Reviewer Update
What reply are you guys talking about, I haven't received my funds as yet.
Yesterday I called at 08:16 and I spoke with a representative named by Tebogo and he told me the matter will be resolved and he gave me a ref number.
And when I called again for feedback I spoke with a representative named Busi, and she told me, you guys don't use ref numbers, I had to start my story from scratch.
Later today I called at 15:13 and I spoke to Bryan, he said he will escalate it for me, and it be resolved. Then I decided to call you guys for follow up and I spoke to Amanda at 19:41, and she told me there was no note from Tebogo and Brayn on the system, she could only see Busis note.
I really don't know if you guys are lying to me,because I don't see a way forward here, and to make things worse Amanda was refusing to provide me with the supervisors name so that he/she can deal with my matter.
I'm truly disappointed with your services.
Yesterday I called at 08:16 and I spoke with a representative named by Tebogo and he told me the matter will be resolved and he gave me a ref number.
And when I called again for feedback I spoke with a representative named Busi, and she told me, you guys don't use ref numbers, I had to start my story from scratch.
Later today I called at 15:13 and I spoke to Bryan, he said he will escalate it for me, and it be resolved. Then I decided to call you guys for follow up and I spoke to Amanda at 19:41, and she told me there was no note from Tebogo and Brayn on the system, she could only see Busis note.
I really don't know if you guys are lying to me,because I don't see a way forward here, and to make things worse Amanda was refusing to provide me with the supervisors name so that he/she can deal with my matter.
I'm truly disappointed with your services.
CM
Celso M's updateReviewer Update
06 Feb 2024, 20:12The number that I used to call you guys it's ***
CM
Celso M's update06 Feb 2024, 20:12
Reviewer Update
The number that I used to call you guys it's ***
Betway - South Africa's replyOfficial
07 Feb 2024, 11:23Hi Celso, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team
Betway - South Africa's reply07 Feb 2024, 11:23
Official
Hi Celso, Thank you for providing us with the required feedback from your inbox, we are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards,Betway Team
CM
Celso M's updateReviewer Update
07 Feb 2024, 11:37Thank you so much for the feedback.
CM
Celso M's update07 Feb 2024, 11:37
Reviewer Update
Thank you so much for the feedback.
Betway - South Africa's replyOfficial
07 Feb 2024, 13:54Hi Celso, We are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team
Betway - South Africa's reply07 Feb 2024, 13:54
Official
Hi Celso, We are pleased to note that this matter has been dealt with and resolved via this communication. This notice hereby serves to confirm that this matter was resolved with you and that no further attention pertaining to this matter is required. Regards, Betway Team