EM
Ephrate M

1 reviews | Active since Jun 2021

17 Jan 2025, 12:53

Bad service

Betway has the worst service ever. They take your money the same time you make a deposit, but once you request withdrawals, they return the money back into their account. You make another withdrawal, they tell you about technicalities and have to wait for 24 hr. its like you forcing people to end betting even when they have decided to withdraw and take a break. you no longer promoting responsible gambling but profit driven. You should change your ways and allow people to make their own decisions at their own time without playing psychological games. you are very aware that money in the betway account could lead to one betting again and that results to irresponsible gambling. withdrawals should not take any longer at all to avoid irresponsible gambling.

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Replies (2)
Betway - South Africa
Betway - South Africa's reply17 Jan 2025, 13:06
Official
Hi  Ephrate, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team    
Betway - South Africa
Betway - South Africa's reply17 Jan 2025, 14:56
Official
Hi Ephrate, 

We're deeply grateful for the time you took to share your review. Your insights are crucial in helping us refine our services and meet your expectations. 

We've also addressed your recent query with a detailed response in your inbox. 

Our team carefully considered your concerns and provided feedback to resolve the issues. 

Please feel free to reach out if you need further assistance. We're committed to supporting you and appreciate your ongoing understanding. 

Thank you again for your valuable feedback.


Regards,
Betway Team