NT
Nosipho T

1 reviews | Active since Jan 2025

12 Feb 2025, 12:23

Bad service

So Betway decided to terminate my account and not wanting to tel me what I did wrong. Can you please refund my money as I c I’m fighting a loosing battle here

0
Replies (6)
Betway - South Africa
Betway - South Africa's reply12 Feb 2025, 12:36
Official
Hi Nosipho
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team   
NT
Nosipho T's update12 Feb 2025, 13:02
Reviewer Update
It’s soo sad to receive such treatment and to be told that even if I go to gambling board I still won’t be assisted by them I will still be dealing with Betway agents who don’t have answers to anything wen asked. It’s honestly heartbreaking that such a big establishments treat their customers in such manner I’m heartbroken honestly, we work hard for this money trying to increase our chances of winning then boom account closed whether guilty or not you still need my side of the story n u need to furnish me with proof so if I want to take it up I have evidence. In this case my account is terminated can’t take screenshots of anything or prove on my side that I didn’t do anything wrong, but it’s ok the only noble thing now is to get refunded
Betway - South Africa
Betway - South Africa's reply12 Feb 2025, 13:12
Official
Hi Nosipho
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team   
Betway - South Africa
Betway - South Africa's reply12 Feb 2025, 14:51
Official
Hi Nosipho

 A reply has been sent to you via your inbox here with some additional information relating to your enquiry. Please follow up with us there.

Regards, 
Betway Team   


NT
Nosipho T's update12 Feb 2025, 15:48
Reviewer Update
Thank you
Betway - South Africa
Betway - South Africa's reply13 Feb 2025, 07:34
Official
Hi Nosipho
 
Only a pleasure, just an update, we are still awaiting an update from our team. We are following up regularly and will provide feedback as soon as this is available. 
 
Regards, 
Betway Team