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SM
Sharon M

1 reviews | Active since Feb 2018

18 Dec 2025, 13:04

Bad service

I'm not happy about your service.i have been doing withdrawal since Saturday and it's not going through, I can't even contact you guys for any assistance

0
Replies (7)
SM
Sharon M's update18 Dec 2025, 18:29
Reviewer Update
I'm still not happy about all this..my issue is still not sorted and it's frustrating since I can't do any withdrawal. The annoying part is you guys hold my money without even notifiying me. If I didn't reach out I would still be waiting for nothing. I need this to be escalated urgently. I can't wait any longer. It's such an inconvenience coz I need to use this money. And also want to close this account .
SM
Sharon M's update19 Dec 2025, 09:17
Reviewer Update
Can someone contact me regarding the above query urgently
SM
Sharon M's update19 Dec 2025, 13:16
Reviewer Update
I have my phone and you guys didn't call me..

You may call now
SM
Sharon M's update19 Dec 2025, 13:34
Reviewer Update
  • What's going in since I no longer have access in my account???? What about my money???
SM
Sharon M's update19 Dec 2025, 15:08
Reviewer Update
Betway please refund my money back in my account.
SM
Sharon M's update19 Dec 2025, 15:57
Reviewer Update
My Betway account was flagged and blocked without any prior communication or explanation from your side. I have winnings that were successfully withdrawn, yet to date, I have not received payment. These funds are rightfully mine, and the continued withholding of my winnings is unacceptable.Each time I contact your support team for clarity, I receive generic responses referring me to your terms and conditions. There has been no meaningful communication regarding:
  • What specific ***** activities are being alleged
  • Whether an investigation is actually underway
  • How long this process will take
  • When I can expect my legitimate winnings to be paid
I find this approach unfair and deeply frustrating. Flagging an account without transparency and then failing to provide timelines or clear feedback places customers at a severe disadvantage. I have fully cooperated and comp**** with all requirements on my side, yet I am left without answers or access to my funds.Please note that if this matter is not resolved urgently and fairly, I will have no choice but to escalate the issue to the relevant Gaming Board, as I believe I am being treated unfairly and contrary to the principles of responsible and transparent gaming.I request:
  1. A clear explanation of the reason my account was flagged
  2. Confirmation of the status of any investigation
  3. A definitive timeline for the release of my outstanding winnings

I expect a prompt and detailed response today and my money.
SM
Sharon M's update20 Dec 2025, 16:33
Reviewer Update
Can you arrange for human to call me I'm tired of auto respond the emails that doesn't even make sense. I need my refund urgently