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Marlon S

1 reviews | Active since Oct 2022

19 Oct 2022, 06:03

Bad service

Has the most issues when it's time to pay out, had 3 different consultants speak with me, still waiting over 20 hours for a payout . My problem is when they take the money we lose there is never an issue - pathetic service from such a huge gambling platform

0
Replies (10)
Betway - South Africa
Betway - South Africa's reply19 Oct 2022, 08:36
Official
Hi  Marlon, 

Thank you for your review and for your patience in awaiting a follow up from us. 

We are currently looking into the bet resulting delay, may you please allow us sometime once this has been updated we will follow up with this information so as to resolve this matter with you.   Regards, Betway Team 





MS
Marlon S's update19 Oct 2022, 08:39
Reviewer Update
I was prepared to wait, it's been over 24hours now, I will be going to Twitter next
Betway - South Africa
Betway - South Africa's reply19 Oct 2022, 10:14
Official
Hi Marlon, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 

Betway Team

MS
Marlon S's update19 Oct 2022, 14:03
Reviewer Update
Totally unacceptable betway , I've had it over 30hours gone still haven't cleared amd paid a winning bet???
MS
Marlon S's update19 Oct 2022, 14:05
Reviewer Update
I have spoke with 4 different employees of betway, all with the same explanation.

I can't seem to understand how a company of such a huge magnitude is battling for over 30hours to clear a simple result on a cricket fixture??

All we must do is wait and be patient. I have been Gambling with Hollywood, Bet Xchange and have never encountered such delays before.


MS
Marlon S's update19 Oct 2022, 17:08
Reviewer Update
Another 3 hours later, same story. No liason no service betway sugks
MS
Marlon S's update19 Oct 2022, 17:09
Reviewer Update
Please do not bet live in play cricket with betway, thier system is outdated, still haven't paid me, I'm registering on Twitter so I can further expose them
MS
Marlon S's update19 Oct 2022, 17:10
Reviewer Update
For the person reading this response, stop calling me with the same excuse last night, rather just credit my account t which I am due
MS
Marlon S's update20 Oct 2022, 09:57
Reviewer Update
2 full days have passed since my bet won, betway still haven't credited it.

I've had Tony, and other 3 people speak with me - non of them could give me positive feedback

This is absolutely pathetic, 2 full days??

Betway is a ****!!
Betway - South Africa
Betway - South Africa's reply21 Oct 2022, 08:49
Official
Hi Marlon,

Thank you for your review. 

We would like to extend our apology for the delay on the resulting of this Bet, this has been completed and your Betway account has been credited yesterday with the full win amount of the bet in question. 

Please note that we have had to await the feedback on this as advised on our call conversation. 

This message is to confirm that this query has now been resolved and that this matter will be closed. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, 
Betway Team