BN
Be N
1 reviews | Active since Jan 2026
02 Apr 2026, 12:30
Bad service
Betway just randomly locks my account. It has now been 3 days of calling with no response, and I’ve also sent messages on Facebook. I was only informed today that my issue was escalated yesterday, and that was after multiple follow-ups.
This situation is very frustrating. If this is how issues are handled, it would be better to be transparent so customers can consider other platforms. I can’t continue dealing with this every week, especially when it’s so difficult to get a response from Betway.
Helpful (0)
Replies (5)0
Replies (5)BN
Be N's updateReviewer Update
02 Apr 2026, 16:51Hi, you have been investigating for the last 3 days. Now I’m dealing with your agents on Facebook who don’t seem to know anything nor interested in what I’m saying.
I’m told I have to wait for 48hrs. unfortunately I can’t wait for 48 hours. It’s too long. Been complaining for more than 48 hours.its a weekend, I want my account unlocked ASAP
I’m told I have to wait for 48hrs. unfortunately I can’t wait for 48 hours. It’s too long. Been complaining for more than 48 hours.its a weekend, I want my account unlocked ASAP
BN
Be N's update02 Apr 2026, 16:51
Reviewer Update
Hi, you have been investigating for the last 3 days. Now I’m dealing with your agents on Facebook who don’t seem to know anything nor interested in what I’m saying.
I’m told I have to wait for 48hrs. unfortunately I can’t wait for 48 hours. It’s too long. Been complaining for more than 48 hours.its a weekend, I want my account unlocked ASAP
I’m told I have to wait for 48hrs. unfortunately I can’t wait for 48 hours. It’s too long. Been complaining for more than 48 hours.its a weekend, I want my account unlocked ASAP
Betway - South Africa's replyOfficial
02 Apr 2026, 16:59Hi Be, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
Betway - South Africa's reply02 Apr 2026, 16:59
Official
Hi Be, Thank you for your review and for your patience in awaiting a follow-up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards, Betway Team
BN
Be N's updateReviewer Update
03 Apr 2026, 07:10Hello, I honestly don’t understand the point of that link you posted for assistance- you are not answering your calls, your online chat doesn’t work. My account is still locked!! This is the fourth day of following up. I don’t have a choice, I have money in my account otherwise I was gonna move to another platform. I can’t be suffering like this
BN
Be N's update03 Apr 2026, 07:10
Reviewer Update
Hello, I honestly don’t understand the point of that link you posted for assistance- you are not answering your calls, your online chat doesn’t work. My account is still locked!! This is the fourth day of following up. I don’t have a choice, I have money in my account otherwise I was gonna move to another platform. I can’t be suffering like this
BN
Be N's updateReviewer Update
03 Apr 2026, 07:41I’ve just been notified that my account has been locked and cannot be reopened. What about my money and betting slip that I currently have open
BN
Be N's update03 Apr 2026, 07:41
Reviewer Update
I’ve just been notified that my account has been locked and cannot be reopened. What about my money and betting slip that I currently have open
Betway - South Africa's replyOfficial
07 Apr 2026, 10:47Hi Be,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you today between 09h00 and 17h00 to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you today between 09h00 and 17h00 to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Betway - South Africa's reply07 Apr 2026, 10:47
Official
Hi Be,
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you today between 09h00 and 17h00 to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team
Thank you for bringing this to our attention. We appreciate the opportunity to resolve this matter promptly. One of our consultants will contact you today between 09h00 and 17h00 to assist you further. If you require immediate assistance, you can reach us directly via our contact page: https://www.betway.co.za/contactpage. Regards, Betway Team