DK
Dimitri K
1 reviews | Active since Jul 2025
17 Jul 2025, 15:50
Bad service
I'm disappointed at the kinda service received. My account has been locked I've been trying to unlock the account... I've sent my FICA documents and I've queried and was told to wait 48 hours... Then was sent an email stating my account will be unlocked by the 15th of July still nothing. I've contacted them today the 17/07/2025 and am told to call back after 24 hours. I still had a balance in my account
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
17 Jul 2025, 15:55Hi Dimitri,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
Betway - South Africa's reply17 Jul 2025, 15:55
Official
Hi Dimitri,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. Regards,Betway Team
DK
Dimitri K's updateReviewer Update
17 Jul 2025, 16:10It's been how long now to be told to wait another 24hours why the slow service and I had funds in my account that I want to withdraw why must I wait again on a follow up
DK
Dimitri K's update17 Jul 2025, 16:10
Reviewer Update
It's been how long now to be told to wait another 24hours why the slow service and I had funds in my account that I want to withdraw why must I wait again on a follow up
Betway - South Africa's replyOfficial
18 Jul 2025, 06:38 Hi Dimitri,
Thank you for your review.
Kindly be advised that we are currently awaiting feedback for the verification of your documents. We should have an update for you later today.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review.
Kindly be advised that we are currently awaiting feedback for the verification of your documents. We should have an update for you later today.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Betway - South Africa's reply18 Jul 2025, 06:38
Official
Hi Dimitri,
Thank you for your review.
Kindly be advised that we are currently awaiting feedback for the verification of your documents. We should have an update for you later today.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Thank you for your review.
Kindly be advised that we are currently awaiting feedback for the verification of your documents. We should have an update for you later today.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,Betway Team
Betway - South Africa's replyOfficial
18 Jul 2025, 09:30Hi Dimitri,
Thank you for your review and for taking our call. We appreciate the time you allowed us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time you allowed us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply18 Jul 2025, 09:30
Official
Hi Dimitri,
Thank you for your review and for taking our call. We appreciate the time you allowed us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Thank you for your review and for taking our call. We appreciate the time you allowed us to clarify and resolve this matter for you.
At Betway, we appreciate hearing about the great, the good, and the not-so-good, and how we can proceed to give all our valued customers the best service on our betting platform - and where we can improve.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team