RH
Rameshchandra H

1 reviews | Active since Jun 2020

15 Feb 2023, 12:23

bad service

to get hold of betway is a joke coz I took a horse racing bet but when I go to betslip it says no bets placed today but my money is gone down I sent an email & tried live chat but you wait for ever this is not rite coz only my soccer bet I took yesterday is in the betslip very bad customer service

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply15 Feb 2023, 12:26
Official
Hi Rameshchandra, Thank you for your review and for your patience in awaiting a follow up from us. 
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team

Betway - South Africa
Betway - South Africa's reply15 Feb 2023, 14:28
Official
Hi Rameshchandra,

Our team appreciates the additional information provided. 

Please allow time for our team to thoroughly investigate and work on your case, to which detailed feedback will be provided. 

Regards,
Betway Team
RH
Rameshchandra H's update15 Feb 2023, 14:48
Reviewer Update
very well you'll investigate but I got tote wager for today both saying no bets for this acc
I need to know asap
Betway - South Africa
Betway - South Africa's reply15 Feb 2023, 15:59
Official
Hi Rameshchandra,

Thank you for the feedback, we ask that you please allow us sometime to complete the investigation. 

Once this has been completed please note that we will be provide you with detailed update on the resolution to this matter. 

Regards, 
Betway Team