Bad Service

I have been a very bad experience with Betway lately.. The consultant does not give proper information to the client.. I made 3 withdrawals on the 21 of November and when ai noticed that funds are being paid I contacted the or help desk and was advised I need to submit some documents to FICA of which I did on the 22nd. I was then Advise that funds will be processed with 24hrs- 48hrs SLA. On the 24th I received 1 payment when ai phoned to enquire about other 2 payments I was advised that there is a still FICA lock on my account.. I have been calling over since with no clear direction of what is happening up until today have not received my money..I have been asking to speak to the manager of which I have been told they are busy and will call back till today.. I am very frustrated and angry with bet way at this stage.

My no :***