Bad service

I deposited/eft money from my account to Betway- money did not reflect so I done contacted via the chat line- requested proof of payment which was done so they promised it would reflect between 8-10 the evening or the next morning- nothing happened. I called the next morning and they said they can see the proof of payment and I must wait till after 10 the morning- nothing happened. I called again this time they wanted a bank statement as they the payment reference did not match, done- called again asking to speak to the same agent- new person says that person doesn't work there, check my account and said person is new by the place and gave me the wrong details- resent to "correct" now I must wait again. I feel they can close my account and delete my information.