TS
Tshephang S
1 reviews | Active since Apr 2014
16 May 2021, 20:18
Bad service
I have been trying to withdraw my money and it keeps being reversed. Every time I have to send my banking details and documents which are not being captured because someone is not doing his/her job. The so called Fica department can not be contacted m. You must talk to the support team who will support you at nothing. Someone better call directly and tell me what the issue. Getting my banking statement is not free and I can't keep sending this all the time.
Helpful (0)
Replies (6)0
Replies (6)
Betway - South Africa's replyOfficial
16 May 2021, 21:30Hi Tshephang Thank you for your review.
As advised earlier on chat, we have received your bank statement, we just require a,
A color photo of your ID document if you have an ID card (front and back),
The front and back of the bank card used to credit your Betway account.
You can email your Betway account number and documentation to the FICA email address
Regards,Betway Team
As advised earlier on chat, we have received your bank statement, we just require a,
A color photo of your ID document if you have an ID card (front and back),
The front and back of the bank card used to credit your Betway account.
You can email your Betway account number and documentation to the FICA email address
Regards,Betway Team
Betway - South Africa's reply16 May 2021, 21:30
Official
Hi Tshephang Thank you for your review.
As advised earlier on chat, we have received your bank statement, we just require a,
A color photo of your ID document if you have an ID card (front and back),
The front and back of the bank card used to credit your Betway account.
You can email your Betway account number and documentation to the FICA email address
Regards,Betway Team
As advised earlier on chat, we have received your bank statement, we just require a,
A color photo of your ID document if you have an ID card (front and back),
The front and back of the bank card used to credit your Betway account.
You can email your Betway account number and documentation to the FICA email address
Regards,Betway Team
TS
Tshephang S's updateReviewer Update
16 May 2021, 22:16I provided my id, All bank cards that i use to deposit as well as my wifes id.
TS
Tshephang S's update16 May 2021, 22:16
Reviewer Update
I provided my id, All bank cards that i use to deposit as well as my wifes id.
TS
Tshephang S's updateReviewer Update
17 May 2021, 18:04I do mot think this issue will ever be resolved. After sending all the banking cards and requested documents my winnings are still reversed. This is hopeless.
TS
Tshephang S's update17 May 2021, 18:04
Reviewer Update
I do mot think this issue will ever be resolved. After sending all the banking cards and requested documents my winnings are still reversed. This is hopeless.
Betway - South Africa's replyOfficial
10 Feb 2022, 15:00Hi Tshephang,
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
Betway - South Africa's reply10 Feb 2022, 15:00
Official
Hi Tshephang,
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
We currently following-up on a few outdated reviews.
Hoping that the above matter was resolved, should there be anything recent outstanding, let us know please.
Regards,
Betway Team
TS
Tshephang S's updateReviewer Update
11 Feb 2022, 06:31Hi, I unfortunately had to stop using the account as there is no guarantee that if I win I will be able to withdraw my winnings. I have moved somewhere else.
TS
Tshephang S's update11 Feb 2022, 06:31
Reviewer Update
Hi, I unfortunately had to stop using the account as there is no guarantee that if I win I will be able to withdraw my winnings. I have moved somewhere else.
Betway - South Africa's replyOfficial
14 Feb 2022, 07:35Hi Tshephang,
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply14 Feb 2022, 07:35
Official
Hi Tshephang,
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team