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rachel T

1 reviews | Active since Mar 2011

06 Feb 2023, 12:40

bad service

Does betway ever respond to any queries or i'm just the unlucky one ,the is absolutely no way a query can never be responded to for a good 72 not even an automated response ,

0
Replies (6)
Betway - South Africa
Betway - South Africa's reply06 Feb 2023, 12:54
Official
Hi rachel,

Thank you for the review and apologies for the inconvenience caused. 

Our team tried calling your registered number twice, to no avail. 

Kindly note that we have escalated the received document for vetting, please allow time for all due processes to take please. 

Feedback will be offered via this platform should all be in order. 

Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply06 Feb 2023, 13:34
Official
Hi Rachel,

We glad to advise that the lock app**** on your account is now lifted. 

Please provide us with a copy of your ID to fully complete all the necessary FICA info pending on account. 

Regards,
Betway Team
rT
rachel T's update06 Feb 2023, 14:35
Reviewer Update
so what Affidavit are you guy now looking for ?and DHA Confirmational letter i am lost
Betway - South Africa
Betway - South Africa's reply06 Feb 2023, 14:59
Official
Hi Rachel,

May you kindly elaborate on the additional documents you referring to, as there are no details advising of an affidavit and confirmation letter from the DHA.

Kind Regards,
Betway Team
rT
rachel T's update06 Feb 2023, 15:53
Reviewer Update
I can’t attach here so you will need to go into my profile to see those ,the above is part of the FICA now under my profile
Betway - South Africa
Betway - South Africa's reply06 Feb 2023, 16:00
Official
Hi Rachel,

Final assessment of the documents received will be conducted shortly. 

Please allow word from our team once this is done. 

Regards,
Betway Team