MM
Molai M
1 reviews | Active since Mar 2026
23 Mar 2026, 09:19
Bad customer services
Betway has been keeping my money since like for ever! My account was locked for over a month and I was asked to provide documents for verification which I did without any hassle and they approved after a week of begging them to check my documents. Even after all this steps I still can't withdraw they tell about last step of verification which has been going on for almost 3 weeks I buy airtime almost after every 48 hours, they tell me the same story.. Imagine begging for almost 3 weeks just for them to process your withdrawal? They don't have any regards for their customers!!!!
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Replies (3)
Betway - South Africa's replyOfficial
23 Mar 2026, 09:54Hi Molai,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply23 Mar 2026, 09:54
Official
Hi Molai,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
MM
Molai M's updateReviewer Update
23 Mar 2026, 09:58I have ran out of patience, release my money.. You have been telling me about 48 hours waiting period for almost 3 weeks now !! I am tired I don't want be your customer anymore since my services are not well catered in your company !! Just release my money
MM
Molai M's update23 Mar 2026, 09:58
Reviewer Update
I have ran out of patience, release my money.. You have been telling me about 48 hours waiting period for almost 3 weeks now !! I am tired I don't want be your customer anymore since my services are not well catered in your company !! Just release my money
Betway - South Africa's replyOfficial
23 Mar 2026, 10:44Hi Molai,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via our recent call.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply23 Mar 2026, 10:44
Official
Hi Molai,
Thank you for providing us with the required feedback, we are pleased to note that this matter has been dealt with and resolved via our recent call.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team