Bad customer service from day one

I'm not happy with their customer service. I opened an account account put and incorrect name by mistake updated it on FICA with the copy of my ID send an email numerous times still not resolved instead I'm being told to raise the same query repeatedly again called last week same thing was done over the phone saying it will take up to 48 hrs its more then that. I had chat with Shafton on the live chat same thing , same thing on their WhatsApp group. Basically there is no customer service or what so ever at betway. Can they kindly please close the account and remove my details because they are not helpful. I've had this problem since Jul 2020 today it'd the 18 November 2020 I hope as a business you are concerned.