LM
Lethabo M

1 reviews | Active since Jul 2025

30 Jul 2025, 16:36

Bad customer service deposit fast but withdrawal slow

<div>Subject: Withdrawal delay betway south africa I am writing this to express my deep dissatisfaction with the service I received from Betway. On July Wednesday 2025, I briefly explain what you did — e.g., purchased a product, requested a withdrawal, booked a service, etc. However, I have experienced nothing but delays, poor communication, and unprofessional behavior. To date, the issue remains unresolved. I have contacted customer support multiple times and either received no response or the same empty promises that it will be “resolved soon.” This is unacceptable, especially from a company that claims to value its customers. As a paying customer, I expect better treatment and accountability. I am tired of being ignored and given the runaround. If this matter is not resolved immediately, I will consider taking further action. I hope this public complaint draws the necessary attention for someone to finally assist me.&nbsp; Let me know the company and the issue, and I can write a version tailored exactly for your case.</div>

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Replies (2)
Betway - South Africa
Betway - South Africa's reply30 Jul 2025, 16:46
Official
Hi Lethabo,
 
Thank you for your review and for your patience in awaiting a follow-up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
 
Regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply31 Jul 2025, 12:22
Official
Hi Lethabo, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We have tried reaching out to you, sadly to no avail.
 
 Kindly advise on a suitable time for us to contact you to discuss the matter further.
 
 Your response will be greatly appreciated. 
 
Regards, 
Betway Team