DM
Daphney M
1 reviews | Active since Sept 2015
29 Sept 2025, 14:57
Bad customer service
Good day I am a so irate just got a bad customer service from betway due to someone was trying to hack into my betway account and withdraw money from it.all that happened on the 23rd of September 2025 I have been trying to withdraw but all my withdrawals kept coming back to my betway account before it happened for a few days but i only noticed on the 23rd September during the morning that someone was busy trying to withdraw then my betway account was then closed temporary untill i sent fica verification documents my id picture as well as my selfie holding my id i have been doing that and today I sent those documents for the fourth time and I am told that it takes 48hours for my account to be reopened while I was on the phone with an agent called letlole or letlotlo not sure if I got the name correctly I've requested to speak to a supervisor because this whole verification service is now delaying me he said supervisors can't come to the phone then I was given a reference number I personally feel that im given bad service because it's me who needs to call and find out the status of my query I am nt given any feed back at all.can someone from management assist me in this matter .
Helpful (0)
Replies (13)0
Replies (13)
Betway - South Africa's replyOfficial
29 Sept 2025, 15:30Hi Daphney,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply29 Sept 2025, 15:30
Official
Hi Daphney,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
DM
Daphney M's updateReviewer Update
01 Oct 2025, 09:29Good morning
Hope all hope all is well how long should I have to wait for my betway account to be reopened.verifications approval it's 48 hours now i am told after resetting my password I will have to wait between 24-48 hours....
Hope all hope all is well how long should I have to wait for my betway account to be reopened.verifications approval it's 48 hours now i am told after resetting my password I will have to wait between 24-48 hours....
DM
Daphney M's update01 Oct 2025, 09:29
Reviewer Update
Good morning
Hope all hope all is well how long should I have to wait for my betway account to be reopened.verifications approval it's 48 hours now i am told after resetting my password I will have to wait between 24-48 hours....
Hope all hope all is well how long should I have to wait for my betway account to be reopened.verifications approval it's 48 hours now i am told after resetting my password I will have to wait between 24-48 hours....
DM
Daphney M's updateReviewer Update
01 Oct 2025, 09:29Can I kindly get clarity on that please.
DM
Daphney M's update01 Oct 2025, 09:29
Reviewer Update
Can I kindly get clarity on that please.
Betway - South Africa's replyOfficial
01 Oct 2025, 11:11Hi Daphney,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
Betway - South Africa's reply01 Oct 2025, 11:11
Official
Hi Daphney,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards,
Betway Team
DM
Daphney M's updateReviewer Update
01 Oct 2025, 14:41Good afternoon betway management team,hope all is well, I would highly like to appreciate Herberd for assisting me with my betway account as it was closed and I did send all necessary documents for the account to reactivated..thank you for always doing follow up and updating with all the stages that I was taking within the query I highly appreciate all assistance given by you kind regards. I highly recommend you as the best in your department
Daphney Maluleka
Daphney Maluleka
DM
Daphney M's update01 Oct 2025, 14:41
Reviewer Update
Good afternoon betway management team,hope all is well, I would highly like to appreciate Herberd for assisting me with my betway account as it was closed and I did send all necessary documents for the account to reactivated..thank you for always doing follow up and updating with all the stages that I was taking within the query I highly appreciate all assistance given by you kind regards. I highly recommend you as the best in your department
Daphney Maluleka
Daphney Maluleka
Betway - South Africa's replyOfficial
01 Oct 2025, 15:00Hi Daphney,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
Betway - South Africa's reply01 Oct 2025, 15:00
Official
Hi Daphney,
Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you.
At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.
Regards,
Betway Team
DM
Daphney M's updateReviewer Update
07 Oct 2025, 12:13Good day Betway staff and management unfortunately I got hacked again on the 3rd of October or rather let me say a night before cause I was still struggling to withdraw and I called betway call centre they then closed mt betway account i sent verification documents on Saturday morning then yesterday I received a msg saying verification was successfully then I was requested to reset my password which i did then after I called betway and I was told by Nomathemba that the account will be reopened in 24hours i called this morning to check whats happening i got another different story and im told my account will be unlocked in 24hours..what makes.me mad is that I was reassured that after my for verification I.wont be hacked but I was i am now uncomfortable with this account i don't feel safe anymore because Im getting hacked and I don't share my password with anyone including my family but sane thing keeps happening and worse part i cannot withdraw so my funds are supposed to stay on my betway account and not be withdrawn or someone will withdraw on my behalf as usually can someone please assist me im tired with whats happening into my betway account. 🥹🥹🥹
DM
Daphney M's update07 Oct 2025, 12:13
Reviewer Update
Good day Betway staff and management unfortunately I got hacked again on the 3rd of October or rather let me say a night before cause I was still struggling to withdraw and I called betway call centre they then closed mt betway account i sent verification documents on Saturday morning then yesterday I received a msg saying verification was successfully then I was requested to reset my password which i did then after I called betway and I was told by Nomathemba that the account will be reopened in 24hours i called this morning to check whats happening i got another different story and im told my account will be unlocked in 24hours..what makes.me mad is that I was reassured that after my for verification I.wont be hacked but I was i am now uncomfortable with this account i don't feel safe anymore because Im getting hacked and I don't share my password with anyone including my family but sane thing keeps happening and worse part i cannot withdraw so my funds are supposed to stay on my betway account and not be withdrawn or someone will withdraw on my behalf as usually can someone please assist me im tired with whats happening into my betway account. 🥹🥹🥹
DM
Daphney M's updateReviewer Update
08 Oct 2025, 10:34I have never used my device for other betway account i don't even know people who own betway accounts that news to me honestly. Nevertheless I've used another device to reset the password please assist with reopening my betway account please.cause honestly speakin i personally do not know what's really happening into my betway account i only know how to log in deposit and play whatever when im done I either withdraw or logout the rest I don't know.so please kindly assist me if possible please just withdraw all the funds from my betway and eft them directly to me please.
DM
Daphney M's update08 Oct 2025, 10:34
Reviewer Update
I have never used my device for other betway account i don't even know people who own betway accounts that news to me honestly. Nevertheless I've used another device to reset the password please assist with reopening my betway account please.cause honestly speakin i personally do not know what's really happening into my betway account i only know how to log in deposit and play whatever when im done I either withdraw or logout the rest I don't know.so please kindly assist me if possible please just withdraw all the funds from my betway and eft them directly to me please.
DM
Daphney M's updateReviewer Update
08 Oct 2025, 11:45I will highly appreciate it an update coming from you because honestly this whole situation is frustrating...
DM
Daphney M's update08 Oct 2025, 11:45
Reviewer Update
I will highly appreciate it an update coming from you because honestly this whole situation is frustrating...
DM
Daphney M's updateReviewer Update
10 Oct 2025, 11:35Good morning Heberd
I have managed to do a password reset to another device
I hope it works.kind regards
Daphney Maluleka
I have managed to do a password reset to another device
I hope it works.kind regards
Daphney Maluleka
DM
Daphney M's update10 Oct 2025, 11:35
Reviewer Update
Good morning Heberd
I have managed to do a password reset to another device
I hope it works.kind regards
Daphney Maluleka
I have managed to do a password reset to another device
I hope it works.kind regards
Daphney Maluleka
DM
Daphney M's updateReviewer Update
10 Oct 2025, 17:31Good afternoon Betway
I appreciate all thr help your giving me I'm hoping for positive feedback and I will patiently wait for the outcome.
Kind regards Daphney Maluleka
I appreciate all thr help your giving me I'm hoping for positive feedback and I will patiently wait for the outcome.
Kind regards Daphney Maluleka
DM
Daphney M's update10 Oct 2025, 17:31
Reviewer Update
Good afternoon Betway
I appreciate all thr help your giving me I'm hoping for positive feedback and I will patiently wait for the outcome.
Kind regards Daphney Maluleka
I appreciate all thr help your giving me I'm hoping for positive feedback and I will patiently wait for the outcome.
Kind regards Daphney Maluleka
DM
Daphney M's updateReviewer Update
15 Oct 2025, 08:40Good morning Betway team
Thank you for the update
Thank you for the update
DM
Daphney M's update15 Oct 2025, 08:40
Reviewer Update
Good morning Betway team
Thank you for the update
Thank you for the update
Betway - South Africa's replyOfficial
17 Oct 2025, 09:41Hi Daphney,
Thank you for reaching out again and sharing your concerns. We truly understand how distressing and frustrating this ongoing situation must be for you, and we sincerely apologize for the inconvenience and emotional toll it has caused.
Please rest assured that we are actively investigating the matter to implement a lasting solution. Your account security is extremely important to us, and we are committed to resolving this issue as quickly and thoroughly as possible.
In the meantime, we kindly ask for your continued patience while our team works on this.
We appreciate your continued trust and will keep you updated on the progress.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply17 Oct 2025, 09:41
Official
Hi Daphney,
Thank you for reaching out again and sharing your concerns. We truly understand how distressing and frustrating this ongoing situation must be for you, and we sincerely apologize for the inconvenience and emotional toll it has caused.
Please rest assured that we are actively investigating the matter to implement a lasting solution. Your account security is extremely important to us, and we are committed to resolving this issue as quickly and thoroughly as possible.
In the meantime, we kindly ask for your continued patience while our team works on this.
We appreciate your continued trust and will keep you updated on the progress.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team