Bad customer service

Item: Betway - South Africa
Rating: 1
Author: Daphney M

Good day Its Daphney Maluleka again I'm tired of being hacked or hacking in my betway account far too many times i am hurt disappointed with regards to my betway account i understand your doing your level best in assisting me to resolve the matter bit no matter how many time i change the password this person will always find a way to get into my betway account i can't even have proper access to do anything on my betway account while someone Is busy in and out of my betway account withdrawing funds that does not belong to him i am tired. can you please find solution in this matter if there's still funds on my betway account please send me my funds directly to me if there's still funds on my betway account available cause I'm tired of doing the same thing every week or every now and then.all my hope is gone.

Helpful (0)

Replies (1)

Betway - South Africa's replyOfficial

14 Oct 2025, 12:32

Hi Daphney,

Thank you for reaching out again and sharing your concerns. We truly understand how distressing and frustrating this ongoing situation must be for you, and we sincerely apologize for the inconvenience and emotional toll it has caused.

Please rest assured that we are actively investigating the matter to implement a lasting solution. Your account security is extremely important to us, and we are committed to resolving this issue as quickly and thoroughly as possible.

In the meantime, we kindly ask for your continued patience while our team works on this.

We appreciate your continued trust and will keep you updated on the progress.

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage

Regards,

Betway Team

Betway - South Africa's reply14 Oct 2025, 12:32

Official