Bad bad service,

Good day. I have a problem with beltway regarding the match of pirates and chiefs on the 9th of March. I played with 5rand that pirates win and it shows that I will win 500.the next thing when I enquire about the money that I won, they send me 5rand that I played with my ticket number is ***, I would like to have the money that shows I was suppose to win. It's their mistake not mine. Please get back to me as soon as possible deliver what you promised. The money that I won