CA
Chase A

1 reviews | Active since Nov 2022

01 Mar 2024, 05:42

Bad bad betway

Horrible horrible service from betway over the last 2 to 3 months or so and i am a fan of betway yet they keep disappointing week in week out .. If its not offline every second day its that you have to wait 24 hours to get your damn money and it has happened to me multiple times before .. Example: i played a bet last night which included a t10cricket game at 9pm and concludes by 10:30pm playing this to boost my balance and play a basketball bet in the morning hours .. Mind you its a 400+ im waiting for which i won by 10:30 last night ... Wake up this morning to see the basketball results and i would have won had betway paid my money i am still waiting 7 hours later .. Why do you give options to bet these games when you know you have problems .. Horrible and unacceptable service and like i said its not the first time

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Replies (2)
Betway - South Africa
Betway - South Africa's reply01 Mar 2024, 07:07
Official
Hi Chase, 
 Thank you for your review and for your patience in awaiting a follow-up from us.  We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards,Betway Team 
Betway - South Africa
Betway - South Africa's reply01 Mar 2024, 11:31
Official
Hi Chase, 

We attempted to reach you by phone earlier, however, we were unable to connect. 

To best assist you, would you be available at a specific time for us to call back, or could you please provide an alternate contact number? 

Regards,Betway Team