Bad attitude

Good day I m very disappointed with the service I have received from Petience,I have open an account with you yesterday so I have send id for fica verification , today I tried to login to check if my account is verified ,I have type my password ,seems like I forgotten it tried to reset everything went well I tried to account locked ,then went to support informed Patience my gosh ,she was responding with attitudes ,she said I must to get a clearance certificate ,I ask where she said I must google it I will find it,is this how you treat your clients ,if I knew about it I would have went there and do it my self instead of inquiring with your customers service,please train your staff,imagine well.And please delete my account ***