lK
lebo K
1 reviews | Active since Aug 2021
15 Sept 2025, 13:09
Bad
I had submitted all the documents 12 days ago, but my account remains locked with no update or resolution. My call get drop, when I finally manage to get through, I'm repeatedly told to "wait 24 hours" – but nothing has changed. This has been going on for weeks with no one being held accountable, and I'm highly disappointed with the lack of urgency and transparency.
Helpful (0)
Replies (5)0
Replies (5)
Betway - South Africa's replyOfficial
15 Sept 2025, 14:12Hi Lebo,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply15 Sept 2025, 14:12
Official
Hi Lebo,
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Thank you for your review. We appreciate the time you took to raise this matter.
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's replyOfficial
15 Sept 2025, 15:46Hi Lebo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Betway - South Africa's reply15 Sept 2025, 15:46
Official
Hi Lebo,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated to you privately on this platform providing feedback regarding your query.
Regards, Betway Team
lK
lebo K's updateReviewer Update
15 Sept 2025, 16:42Please call again because I am still getting error
lK
lebo K's update15 Sept 2025, 16:42
Reviewer Update
Please call again because I am still getting error
lK
lebo K's updateReviewer Update
17 Sept 2025, 13:18Thanks for the lady call me to assist, 5 star for your service
lK
lebo K's update17 Sept 2025, 13:18
Reviewer Update
Thanks for the lady call me to assist, 5 star for your service
Betway - South Africa's replyOfficial
17 Sept 2025, 14:08 Hi Lebo, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Tea
Betway - South Africa's reply17 Sept 2025, 14:08
Official
Hi Lebo, Thank you for your positive review of Betway and our services. We really appreciate you taking the time to offer us your feedback. It is always great to hear if we are moving in the right direction or if there is some more work to do in allowing you the best experience while betting your way. At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued betters the best service and betting platform. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Tea