awful support

Ive got a 1000 withdrawal that was processed on 24/10/25 its hanging still today and the agents are just passing me on to the next person. My emails are not being responded to. The chatbot to connect me to an agent takes till forever to connect. I once connected with an agent then he said I must wait 72hours and then he just left

I called to day today and spoke to Motseoa and she answered my questions in a away that it will be escalated and would take 24 - 48 hours in term to be attended to

My questions to her are so Im gonna wait another 48 hrs after I have given you guys more than 72 hours. I got answers that really didnt help towards a conclusion - Reference number ***

I later on spoke to Thabang who provided a lil bit of more effort and stated I should contact floormanager via mail - that was done and still no positive response

This company has been functioning okay in terms of the platform and user interface but the support structure is very bad and Im still waiting for my money to either b reversed to my account or to receive the SMS that I can go and withdraw the instant cash