1 reviews | Active since Mar 2017

28 Jul 2024, 23:41

Aviator Betway seems Stage Time Out

Saturday afternoon I had decided to play Aviatior, I picked up a trend that made me lose soo much money, around R5 500. When ever i input a big amount the game would state “Stage time out” and then will fly to more than 3x, sometimes even 50x.

This stage time out will happen often when I place a bet on aviator.

Then when the aviator plane won’t fly to higher multipliers it would let me place a bet. How is that possible when I place a bet and the multiplier is high yet it states “Stage Time Out”

It’s not only for one round where this happens it’s plenty of times.

Something is telling me that some players will get this “stage time out” as aviator doesn’t want us winning anymore.

So many times on Saturday it said stage time out and I happen to lose money.

I picked up this issue in July and September of 2023 where I lost so much money. Again it happened in July 2024. If the Stage Time Out wasn’t there I would’ve won a lots of money as I hardly cashout above 5x.

Doesn’t make sense that when the multiplier will be high I get Stage Time Out and when the multiplier is less than 1.2x it accepts my bet and making me lose money,

Sometimes I’d bet when the next round hasn’t even started and yet I get “Stage Time Out”

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Replies (8)
's update28 Jul 2024, 23:53
Reviewer Update
To add on top of the Stage Time Out, when cashing out it would also state Stage Time Out!. Internet is very fast. Doesn’t make sense,
Betway - South Africa
Betway - South Africa's reply29 Jul 2024, 08:19
Official
Hi Bandile, 
 
Thank you for your review and for your patience in awaiting a follow-up from us. 
  
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. 
 
Regards, 
Betway Team 
's update29 Jul 2024, 22:31
Reviewer Update
To add on top of this, if I put my auto cashout at 3x then the plane flies at 3x why am I not winning as it flew exactly at the auto (3x) cashout and not at 2.99?

Are there any rules that state I must set my auto cashout at 2.99 if I want the plane to auto cashout at 3x?
Betway - South Africa
Betway - South Africa's reply30 Jul 2024, 09:18
Official
Hi Bandile, 

We have communicated to you via your inbox providing feedback in regard to your query. 

Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply30 Jul 2024, 10:08
Official
Hi Bandile, 

We have communicated to you via your inbox providing feedback in regard to your query. 

Regards, 
Betway Team 
Betway - South Africa
Betway - South Africa's reply31 Jul 2024, 15:11
Official
Hi Bandile, 
 
We have communicated to you via your inbox providing feedback in regard to your query. Regrettably we have not had any follow up or feedback from you since this notice was sent. 
 
In the aim to speed up resolution of complaints via this platform, as no further follow up or information has been received within 14 days of our initial notice, we now deem this matter as closed. 
 
Regards, 
Betway Team 
's update31 Jul 2024, 19:21
Reviewer Update
I have responded, 14 days has not passed.
Betway - South Africa
Betway - South Africa's reply01 Aug 2024, 08:40
Official
Hi Bandile, 
 
We have communicated to you via your inbox providing feedback in regard to your query. 

Regards, 
Betway Team