Assistance with undetected winning bet

I was struggling with receiving my winning gains after my 3 bet slips had won on the 3 bets i made. I received only 2 sms notifications out of the 3 winning bets and i was surprised as to why i receiving only 2 sms notifications. When viewing the settled bets i discovered that the other third winning bet was not reflecting under winning bets and i started to get worried because of the winning bet that i found to be missing. I then contacted Betway on the chat platform, i stated my query and the friendly consulted requested that i provide the bet slip number of the bet in question. After providing the bet slip number the consultant gave me feedback with assurance that the problem with my winning bet had already been detected by Betway, and it was being dealt with. After few minutes i then received a winning bet notification and later i received by winnings.

I was grateful for the swift assistance from the consultant.