AO
Adelaide O
1 reviews | Active since Jun 2026
08 Jun 2026, 10:32
Assistance with my account and 1 voucher withdawal
"I have been trying to get assistance since 1 June 2026 through email and Facebook, but I am being completely ignored. My Betway account is locked. Before it locked, I did a 1Voucher withdrawal. When I tried to use the 16-digit PIN, it said it was already used. 1Voucher Support cannot track my ****** money without the Serial / Reference number from Betway, but I cannot log in to get it. Betway management needs to contact me urgently with my transaction history and unlock my profile. My registered ID number is [***1****0] and phone number is [***."
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Replies (1)
Betway - South Africa's replyOfficial
08 Jun 2026, 16:16Hi Adelaide,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply08 Jun 2026, 16:16
Official
Hi Adelaide,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team