Approved Withdrawal Still Unpaid on Day 10 – Emails Now Being Ignored

Extremely disappointing and exhausting experience dealing with Betway support.

What started as a simple issue involving an R300 deposit has turned into weeks of delays, repeated follow-ups, generic responses, ignored emails, and poor communication throughout.

After being sent from one support agent to another and repeatedly resubmitting documents that had already been provided, I finally received written confirmation from the Betway Cares Team on 8 May 2026 that my “special withdrawal” had officially been approved. I was clearly told that the payment would be processed within 7–10 business days.

Today is now the 10th business day since that approval.

Despite this: • No proof of payment has been provided • No confirmation that payment has actually been released • No funds have reflected • My latest follow-up emails are now being ignored entirely • There has also been no response to my previous HelloPeter updates

The most frustrating part is the constant lack of transparency and accountability. Every step of this process has required chasing for answers, and support repeatedly sends vague or copy-paste responses instead of properly communicating with customers.

The issue is no longer the R300 itself — it is the principle and the way this matter has been handled from start to finish.

Customers should not have to fight this hard for basic communication and follow-through on commitments already made in writing.