Appalling service

I made a R100 card payment to my BETWAY account, via their app. The deposit did not go through as the app just kept on processing the transaction until it timed out. When I checked my bank statement the funds had been debited by the exact amount of R100, but the funds do not appear on my account. This was not the first time I experience this from BETWAY (it’s been more than 4 times already). I tried logging an enquiry via their chat function but on so many occasions it queued me up to no avail. After several attempts I was eventually given a lady by the Busisiwe to assist me. My Lord I wish they hadn’t! Her service was so appalling that I’m questioning BETWAY’s training of their staff. She could not relate to what a card payment on their platform is, nor how does it operate. She kept asking for proof of payment which I had given her, twice (two documents proving my card payment towards my BETWAY account). She kept forwarding a list that contained the details that I had sent her via the two documents I sent her. What irritated me the most is the manner in which she addressed the situation. It was as if I was giving her troubles as she was quick to dismiss anything I said by just insisting I go to the bank to get proof of payment. The very same proof of payment I forwarded her, twice. She’s the first person to give me such grief on this type of matter. Let alone that as she gives me the worst service, I’m losing potential winnings by not having this issue sorted out. I am truly unhappy with BETWAY and the agent by the name Busisiwe. I hope for their sake the solve my issue or this will become very personal and will escalate into something else. But for now, I will not be using their services. Absolutely appalling!