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MK
Masixole K

1 reviews | Active since Feb 2026

17 Feb 2026, 12:30

Always getting "escalated" never getting resolved

I've soent the last week trying to make a withdrawal on my Betway account and to this day I am unable to, I am calling in and getting back and forth answers from their representatives on call and the helo itself is either sarcastic, rude or dismissive. I don't know what to say at this point. They accept my money, they make me verify my account and then when I make withdrawals they plain out just leave it unatteneded. My issue has been "escalated" 3 to 4 times already, no feedback, no one calling to inform me not so much as an email to inform or confirm their working on it. I need that money paid out and I'm so appalled that this is the nature of how avid users of the betting platform get treated when they encounter issues

Last oerson I spoke to was Glenda who said someone will cal me within an hour, that passed and no one has called me yet. ***3 is her reference she said

0
Replies (12)
Betway - South Africa
Betway - South Africa's reply17 Feb 2026, 14:21
Official
Hi Masixole,   Thank you for your review. We appreciate the time you took to raise this matter.   Regrettably the details provided to Hello Peter does not allow us to locate any accounts on our system. If possible may we please ask you to provide us with the following details in order for us to fully assist in regard to your query:   
  • Your First name  
  • Your last name  
  • Your ID number  
  • Your Registered cellphone number  

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage  Regards,  Betway Team  

Best regards,

Betway - South Africa
Betway - South Africa's reply17 Feb 2026, 14:22
Official
Hi Masixole,    Thank you for your review and for your patience in awaiting a follow-up from us.    We have communicated with you privately on this platform, providing feedback regarding your query.    Regards,  Betway Team  

Best regards,

MK
Masixole K's update18 Feb 2026, 03:28
Reviewer Update
Masixole Kamanga
***
*** 

Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 07:14
Official
 Hi Masixole,  Thank you for your response. We appreciate the time you took to raise this matter.     One of our team members will follow up with you soon to address your concerns.   Thank you for sharing the thrill and the love of the game with us as part of the Betway family.    And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage    Regards,  Betway Team 

Best regards,

MK
Masixole K's update18 Feb 2026, 09:37
Reviewer Update
It's been 2 hours guys and no-one has reached out to me. I need this money
Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 11:41
Official
Hi Masixole,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have tried reaching out to you, sadly to no avail.  Kindly advise on a suitable time for us to contact you to discuss the matter further.  Your response will be greatly appreciated.   Regards,  Betway Team  

Best regards,

MK
Masixole K's update18 Feb 2026, 11:55
Reviewer Update
I am still awaitj g feedback from whoever frpm Betway was suppose to call me to resolve my issue and I am yet to get a call.

I just called again — following up on multiple "escalations" sent forward for this matter of "standard review". The person I spoke to now has changed the narrative:
- She tells me there is no exact turn around time for these escalations and tje 24/48hr time is what theyhope it'll take for resolution
- That the initial agent who worked ony account **** when they said after I'd sent through my documents I would have this aolved by Friday already last week
- Glenda who I spoke to, never raised a ticket
- When I asled to speak to a manager, or someone from the escalations team I get responses tellinh me "They won't have the answers to your questions" rejecting my request fully.

I don't have food, betway continues to take my deposits and money but won't allow me to withdrae yet say that I am under review — this has taken too long to resolvs I need someone 6
MK
Masixole K's update18 Feb 2026, 11:57
Reviewer Update
Hi, 

My contact nunber is *** 
Betway - South Africa
Betway - South Africa's reply18 Feb 2026, 14:16
Official
Hi Masixole, Thank you for your taking our call.   As advised on our telephonic conversation, we are currently investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.  Regards, Betway Team 

Best regards,

MK
Masixole K's update19 Feb 2026, 11:27
Reviewer Update
Hi guys,

Is there any update? 
Betway - South Africa
Betway - South Africa's reply19 Feb 2026, 11:39
Official
Hi Masixole, Thank you for your response and question.   Your account was sent through to the relevant department to provide feedback which we will alert you once progress or request is required from you.  We are still awaiting for feedback on our end. Once provided with feedback which should be soon, we will revert with communications. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

Regards, Betway Team 

Best regards,

Betway - South Africa
Betway - South Africa's reply19 Feb 2026, 11:39
Official
Hi Masixole,    Thank you for your review and for your patience in awaiting a follow-up from us.    We have communicated with you privately on this platform, providing feedback regarding your query.    Regards,  Betway Team  

Best regards,