Agent unwillingness to assist during interaction

I have been trying to withdraw my money since Friday with no success After giving them a call today I went back and forth with one of their useless agents called Bongolethu who was very unwilling to assist but kept talking over me I was told to wait for a call from a supervisor as this was escalated. I have been waiting and still waiting for that call Do not play with me , I want my money Contact number registered on the account is ***