MT
Makhosi T

1 reviews | Active since Nov 2022

24 Nov 2022, 06:55

affiliates not prioritized

my query is not being prioritized. are affiliates not allowed to query? my BPA website reflects a payment i did not receive, i have done the run around of querying with the bank and forwarded confirmation of funds not reflecting to my account manager.after waiting weeks for proof of payment, i am still waiting for a resolution... why is false information reflecting on the website? when will i get my September payment? what else should i do apart from calling and sending countless emails?

0
Replies (4)
Betway - South Africa
Betway - South Africa's reply24 Nov 2022, 09:02
Official
Hi Makhosi,

Thank you for your review and for your patience in awaiting a follow up from us. 

We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.

Regards,
Betway Team
Betway - South Africa
Betway - South Africa's reply24 Nov 2022, 10:58
Official
Hi Makhosi, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all of our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

 And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 

 Regards, 

Betway Team

MT
Makhosi T's update24 Nov 2022, 11:40
Reviewer Update
Hi,

thank you so much for your call. my query is however still not resolved. neither betway nor capitec know where these funds are
Betway - South Africa
Betway - South Africa's reply24 Nov 2022, 11:47
Official
Hi Makhosi,

Please note that we are working on this and will have this resolved as soon as we can. 

Kindly allow us sometime for this to be investigated and we will provide you with an update on the progress of this query.

Regards,
Betway Team