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Andrewjantjies D
1 reviews | Active since Jan 2026
07 Apr 2026, 15:33
Account under review
I am extremely frustrated with the service I’ve received. My account has been under review for over a month and a half, and I am unable to withdraw my money. I have been calling almost every day, and each time I’m told to wait another 48 hours. This has been going on far too long, and it is completely unacceptable. There has been no clear communication or resolution, just repeated delays. I expect a much faster and more professional handling of customer issues, especially when it involves accessing my own funds. This situation is not right, and it seriously affects my trust in the platform. say my account is under review since
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Replies (3)0
Replies (3)
Betway - South Africa's replyOfficial
07 Apr 2026, 17:03Hi Andrewjantjies,
Thank you for your review. We appreciate the time you took to raise this matter.
One of our team members will follow up with you soon to address your concerns.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply07 Apr 2026, 17:03
Official
Hi Andrewjantjies,
Thank you for your review. We appreciate the time you took to raise this matter.
One of our team members will follow up with you soon to address your concerns.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
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Andrewjantjies D's updateReviewer Update
10 Apr 2026, 12:48Dear Betway Team,
I am extremely disappointed with the way my issue is being handled.
After receiving your message stating that someone would follow up with me, no one has made any effort to contact me. I have had to continuously call your support line myself, wasting my own airtime, only to be told the same thing over and over again — “wait 48 hours.”
It has now been over a month and a half. This is completely unacceptable.
To make matters worse, I am still able to play using the money in my account, yet I cannot withdraw it. This is extremely concerning, as I am effectively losing money that I should have access to — money that is now going back into your pockets while my account remains under review.
I would like clear answers:
Why is my account still under review after such a long time?
Why has no one followed up as promised?
Why am I allowed to continue playing but not withdraw?
When exactly will this be resolved so I can access my funds?
This situation is unfair and unprofessional. If this matter is not resolved urgently, I will have no choice but to escalate it further.
I expect a proper response and immediate action.
Regards,
Andrew Jantjies
I am extremely disappointed with the way my issue is being handled.
After receiving your message stating that someone would follow up with me, no one has made any effort to contact me. I have had to continuously call your support line myself, wasting my own airtime, only to be told the same thing over and over again — “wait 48 hours.”
It has now been over a month and a half. This is completely unacceptable.
To make matters worse, I am still able to play using the money in my account, yet I cannot withdraw it. This is extremely concerning, as I am effectively losing money that I should have access to — money that is now going back into your pockets while my account remains under review.
I would like clear answers:
Why is my account still under review after such a long time?
Why has no one followed up as promised?
Why am I allowed to continue playing but not withdraw?
When exactly will this be resolved so I can access my funds?
This situation is unfair and unprofessional. If this matter is not resolved urgently, I will have no choice but to escalate it further.
I expect a proper response and immediate action.
Regards,
Andrew Jantjies
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Andrewjantjies D's update10 Apr 2026, 12:48
Reviewer Update
Dear Betway Team,
I am extremely disappointed with the way my issue is being handled.
After receiving your message stating that someone would follow up with me, no one has made any effort to contact me. I have had to continuously call your support line myself, wasting my own airtime, only to be told the same thing over and over again — “wait 48 hours.”
It has now been over a month and a half. This is completely unacceptable.
To make matters worse, I am still able to play using the money in my account, yet I cannot withdraw it. This is extremely concerning, as I am effectively losing money that I should have access to — money that is now going back into your pockets while my account remains under review.
I would like clear answers:
Why is my account still under review after such a long time?
Why has no one followed up as promised?
Why am I allowed to continue playing but not withdraw?
When exactly will this be resolved so I can access my funds?
This situation is unfair and unprofessional. If this matter is not resolved urgently, I will have no choice but to escalate it further.
I expect a proper response and immediate action.
Regards,
Andrew Jantjies
I am extremely disappointed with the way my issue is being handled.
After receiving your message stating that someone would follow up with me, no one has made any effort to contact me. I have had to continuously call your support line myself, wasting my own airtime, only to be told the same thing over and over again — “wait 48 hours.”
It has now been over a month and a half. This is completely unacceptable.
To make matters worse, I am still able to play using the money in my account, yet I cannot withdraw it. This is extremely concerning, as I am effectively losing money that I should have access to — money that is now going back into your pockets while my account remains under review.
I would like clear answers:
Why is my account still under review after such a long time?
Why has no one followed up as promised?
Why am I allowed to continue playing but not withdraw?
When exactly will this be resolved so I can access my funds?
This situation is unfair and unprofessional. If this matter is not resolved urgently, I will have no choice but to escalate it further.
I expect a proper response and immediate action.
Regards,
Andrew Jantjies
Betway - South Africa's replyOfficial
10 Apr 2026, 17:29Hi Andrewjantjies,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Your response will be greatly appreciated.
Regards,
Betway Team
Betway - South Africa's reply10 Apr 2026, 17:29
Official
Hi Andrewjantjies,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have tried reaching out to you, sadly to no avail.
A reply has been sent from our support desk to your email inbox and we await your feedback to resolve this matter for you.
Your response will be greatly appreciated.
Regards,
Betway Team