Account Termination

Betway, I need someone to actually address this matter.

My account has been terminated, yet I still have not been given a clear and specific explanation as to what I allegedly did to warrant this decision.

I was initially told that the device I was using had been used to create multiple accounts. To be absolutely clear: I have only ever had ONE Betway account. The only reason my account may have been accessed from other devices is because I have occasionally logged into my own account on friends' phones to check my betslips when my phone was unavailable.

I have now received another response citing "irregular or ******** activity" and "suspicious or unusual betting account management," but again, no specific activity has been identified. Simply quoting clauses from your terms does not explain what I supposedly did wrong.

What exactly is the activity you are alleging? What specifically caused my account to be flagged?

I have tried resolving this directly, but I'm now posting on HelloPeter because this appears to be where Betway actually responds and escalates these matters.

Betway, please stop giving me generic references to your terms and have someone properly investigate my case. I am requesting a clear explanation of the specific reason for my termination and a proper review of the decision.

I have one account, and I am prepared to clarify any legitimate concerns regarding my account activity.