KS
Khensani S
1 reviews | Active since May 2024
12 Mar 2026, 13:47
Account suspended for over 2 weeks
On 26 February 2026, my account was hacked while I was online, and the person made 1Voucher withdrawals. When I noticed that my balance had vanished, I immediately reached out to Betway's live chat service to report the issue. When they checked, they noticed that there were withdrawals, and they then said they would lock my account for 48 hours to investigate. It's been 2 weeks now, and my account is still locked. I've been calling them, and they keep telling me that there is no feedback and that I should wait for 48 hours. This is unacceptable, and I want my money back.
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Betway - South Africa's replyOfficial
12 Mar 2026, 14:49Hi Khensani, Thank you for your review. We appreciate the time you took to raise this matter. One of our team members will follow up with you soon to address your concerns. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team
Betway - South Africa's reply12 Mar 2026, 14:49
Official
Hi Khensani, Thank you for your review. We appreciate the time you took to raise this matter. One of our team members will follow up with you soon to address your concerns. Thank you for sharing the thrill and the love of the game with us as part of the Betway family. And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage Regards, Betway Team