Account review that left me devastated

I am very frustrated with Betway, they placed my account on review so I am not able to do any withdrawals and I was not even aware of how that whole process even works and deposited more money and continue to play but still not able to withdraw anything. I was sent a link at some point to do some verification of which I did but still I am not able to use my account. It has been way more than 48 hours and now when I called I was told there is no timeframe set for this review and there is nothing they can do to help but I should just wait until accounts department reach out to me. I need to know the progress of that review the silence is messing with my head, this has ruined a lot for me and continues to do so and I am not even sure how much more I can bare.