AVs
Anna-mariska Van schalkwyk
1 reviews | Active since Nov 2024
15 Mar 2026, 14:09
Account review taking too long – withdrawals stuck for weeks
I have been trying to withdraw my money from Betway since 1 March 2026. My account is under a "standard review" and they cannot tell me when it will be finished. My R500 withdrawal has been reversed twice. I even tried a small R50 withdrawal today (15 March 2026) and it is also stuck. I have emailed and phoned multiple times but still no resolution. This is unacceptable.
Helpful (0)
Replies (4)0
Replies (4)
Betway - South Africa's replyOfficial
16 Mar 2026, 08:17Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply16 Mar 2026, 08:17
Official
Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's replyOfficial
16 Mar 2026, 10:21Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated with you privately on this platform, providing feedback regarding your query.
Regards,
Betway Team
Betway - South Africa's reply16 Mar 2026, 10:21
Official
Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We have communicated with you privately on this platform, providing feedback regarding your query.
Regards,
Betway Team
AVs
Anna-mariska Van schalkwyk's updateReviewer Update
19 Mar 2026, 11:18Update: I sent Betway a formal email asking for proof and specific reasons for closing my account and keeping my money. Still waiting for a response.
AVs
Anna-mariska Van schalkwyk's update19 Mar 2026, 11:18
Reviewer Update
Update: I sent Betway a formal email asking for proof and specific reasons for closing my account and keeping my money. Still waiting for a response.
Betway - South Africa's replyOfficial
19 Mar 2026, 16:27 Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team
Betway - South Africa's reply19 Mar 2026, 16:27
Official
Hi Anna-mariska,
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.
Thank you for sharing the thrill and the love of the game with us as part of the Betway family.
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
Regards,
Betway Team