Account Restricted With No Explanation or Support

My Betway account has been restricted under investigation since the 23rd, and I have received no communication whatsoever from Betway explaining the reason for the restriction or what is required from me. As a result, I am unable to withdraw my own funds. I have attempted to resolve this through support, but the live chat is bot-based and provides no assistance. I have also sent emails requesting clarification and escalation, with no response to date. I am fully willing to comply with any verification or documentation requirements, however Betway has not contacted me at all to advise what is needed or provide a timeframe for resolution. This lack of communication and transparency is unacceptable. I am requesting that Betway urgently: Explain the reason for the investigation Confirm whether any documents are outstanding Provide a clear timeframe for resolving the restriction and releasing my funds I hope this matter can be resolved promptly.