Account locked with funds

Hi Thembeka ,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have attempted to contact you; however, we were unfortunately unable to reach you. Kindly advise on a convenient time for us to contact you to discuss the matter further 
For the team to complete the process of unlocking your account, we have been advised to alert you that you need to complete our verification process, which i can provide steps below:

To complete the verification step below, please see the provided link that will take you to the new website: https://new.betway.co.za/   1. Click 'forgot Password'    2. Scroll down to "Document Verification".  3. Under "Proof of Identity", click the "ID document" button to proceed.  
4. Click "Continue with this device" to proceed with verification.  5. Select the appropriate ID document type, then click "Continue".  6. Follow the guidelines to ensure the document scan is successful for approval, then click continue.  7. Follow the prompts to proceed with live selfie verification   By not completing the steps, this may hinder you from using the site, as we have made improvements to our security requirements  
Once completed, may we request that you contact or alert the team for further assistance.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.   Regards,  Betway Team  

Hi Thembeka ,    Thank you for your review and for your patience in awaiting a follow-up from us.     We have attempted to contact you again in regards to your locked Betway account; however, we were unfortunately unable to reach you. Kindly advise on a convenient time for us to contact you to discuss the matter further 
For the team to complete the process of unlocking your account, we have been advised to alert you that you need to complete our verification process, which i can provide steps below:

To complete the verification step below, please see the provided link that will take you to the new website: https://new.betway.co.za/   1. Click 'forgot Password'    2. Scroll down to "Document Verification".  3. Under "Proof of Identity", click the "ID document" button to proceed.  
4. Click "Continue with this device" to proceed with verification.  5. Select the appropriate ID document type, then click "Continue".  6. Follow the guidelines to ensure the document scan is successful for approval, then click continue.  7. Follow the prompts to proceed with live selfie verification   By not completing the steps, this may hinder you from using the site, as we have made improvements to our security requirements. Once you have completed all the steps, may we request that you also change your password to your Betway account to complete conclusion on your account.
Once completed, may we request that you contact or alert the team for further assistance.  Thank you for sharing the thrill and the love of the game with us as part of the Betway family.   And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage.   Regards,  Betway Team