GC
Gontse C
1 reviews | Active since Mar 2013
30 Dec 2022, 13:26
Account locked for 2 weeks
I have had my Betway account with a balance locked for almost two weeks now with no success of unlocking the account or a refund at least. I have ran pillar to post trying to get all the numerous requested documents and even after finally getting my bank to confirm Betway transactions and provide proof that ***** cases were removed on their transactions, I am told to wait 72 working hours, when I have already waited two weeks for this matter to be resolved. This matter is making it difficult for me to continue with my day to day living as over 25 000 is sitting on my account which I can’t access. This has been the worst service ever.
Helpful (0)
Replies (21)0
Replies (21)
Betway - South Africa's replyOfficial
30 Dec 2022, 16:09Hi Gontse,
Thank you for your review and for your patience in awaiting a follow-up from us.
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
Betway - South Africa's reply30 Dec 2022, 16:09
Official
Hi Gontse,
Thank you for your review and for your patience in awaiting a follow-up from us.
Thank you for your review and for your patience in awaiting a follow-up from us.
We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you.
Regards,
Betway Team
GC
Gontse C's updateReviewer Update
03 Jan 2023, 11:30I still await your feedback
GC
Gontse C's update03 Jan 2023, 11:30
Reviewer Update
I still await your feedback
Betway - South Africa's replyOfficial
03 Jan 2023, 12:08Hi Gontse,
Thank you for your review and following up on the matter.
Please note that all documents received are in the vetting process, however, the other outstanding matter is on the deposits that were disputed via your bank.
Should all be clear on our end, we'll pass word, please further note that a dispute clearance letter for the deposits will be required from your end, confirming resolution with your bank.
Regards,
Betway Team
Thank you for your review and following up on the matter.
Please note that all documents received are in the vetting process, however, the other outstanding matter is on the deposits that were disputed via your bank.
Should all be clear on our end, we'll pass word, please further note that a dispute clearance letter for the deposits will be required from your end, confirming resolution with your bank.
Regards,
Betway Team
Betway - South Africa's reply03 Jan 2023, 12:08
Official
Hi Gontse,
Thank you for your review and following up on the matter.
Please note that all documents received are in the vetting process, however, the other outstanding matter is on the deposits that were disputed via your bank.
Should all be clear on our end, we'll pass word, please further note that a dispute clearance letter for the deposits will be required from your end, confirming resolution with your bank.
Regards,
Betway Team
Thank you for your review and following up on the matter.
Please note that all documents received are in the vetting process, however, the other outstanding matter is on the deposits that were disputed via your bank.
Should all be clear on our end, we'll pass word, please further note that a dispute clearance letter for the deposits will be required from your end, confirming resolution with your bank.
Regards,
Betway Team
GC
Gontse C's updateReviewer Update
03 Jan 2023, 12:10I provided the dispute letter on Thursday and got confirmation that it was received
GC
Gontse C's update03 Jan 2023, 12:10
Reviewer Update
I provided the dispute letter on Thursday and got confirmation that it was received
GC
Gontse C's updateReviewer Update
04 Jan 2023, 08:05Hi Betway, everyday I wake up hoping there’ll be some form of progress or feedback. This has honestly taken longer than it should. I have provided all the multiple documents you have requested
GC
Gontse C's update04 Jan 2023, 08:05
Reviewer Update
Hi Betway, everyday I wake up hoping there’ll be some form of progress or feedback. This has honestly taken longer than it should. I have provided all the multiple documents you have requested
Betway - South Africa's replyOfficial
04 Jan 2023, 15:37Hi Gontse,
Owing to the investigation currently being conducted within your account, our team has temporarily suspended your account - please refer to the below general term found within our page:
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Owing to the investigation currently being conducted within your account, our team has temporarily suspended your account - please refer to the below general term found within our page:
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Betway - South Africa's reply04 Jan 2023, 15:37
Official
Hi Gontse,
Owing to the investigation currently being conducted within your account, our team has temporarily suspended your account - please refer to the below general term found within our page:
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Owing to the investigation currently being conducted within your account, our team has temporarily suspended your account - please refer to the below general term found within our page:
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
GC
Gontse C's updateReviewer Update
04 Jan 2023, 15:44Hi Betway, thank you for the feedback, but what does this mean for my deposited funds? Will I be refunded since the suspension seems to not have any chance of being resolved anytime soon
GC
Gontse C's update04 Jan 2023, 15:44
Reviewer Update
Hi Betway, thank you for the feedback, but what does this mean for my deposited funds? Will I be refunded since the suspension seems to not have any chance of being resolved anytime soon
Betway - South Africa's replyOfficial
05 Jan 2023, 10:34Hi Gontse,
Your patience and understanding is greatly appreciated.
An internal investigation is still underway, and our team will offer feedback once concluded.
At this stage, we kindly ask that you bear with us, and allow necessary process and action to take place, fully.
Regards,
Betway Team
Your patience and understanding is greatly appreciated.
An internal investigation is still underway, and our team will offer feedback once concluded.
At this stage, we kindly ask that you bear with us, and allow necessary process and action to take place, fully.
Regards,
Betway Team
Betway - South Africa's reply05 Jan 2023, 10:34
Official
Hi Gontse,
Your patience and understanding is greatly appreciated.
An internal investigation is still underway, and our team will offer feedback once concluded.
At this stage, we kindly ask that you bear with us, and allow necessary process and action to take place, fully.
Regards,
Betway Team
Your patience and understanding is greatly appreciated.
An internal investigation is still underway, and our team will offer feedback once concluded.
At this stage, we kindly ask that you bear with us, and allow necessary process and action to take place, fully.
Regards,
Betway Team
GC
Gontse C's updateReviewer Update
13 Jan 2023, 09:18Hi Betway, I have done additional follow ups on the issue to get the bank to release any held funds to you. It was confirmed that the finally all funds have now been released, I also asked for another letter confirming that this case has been closed by the agent that was running it. Please check your accounts and let me know if all is in order. I have sent the letter to your FICA division
GC
Gontse C's update13 Jan 2023, 09:18
Reviewer Update
Hi Betway, I have done additional follow ups on the issue to get the bank to release any held funds to you. It was confirmed that the finally all funds have now been released, I also asked for another letter confirming that this case has been closed by the agent that was running it. Please check your accounts and let me know if all is in order. I have sent the letter to your FICA division
GC
Gontse C's updateReviewer Update
16 Jan 2023, 08:06Hi Betway, I’ve given all confirmations required that my bank has cleared all transactions. I have also contacted you in all channels to get this matter resolved and I am not getting any feedback m. I keep getting the same response on calls that an allocated agent was supposed to contact me, this is two weeks later. Please advise if you’ll be unblocking my account or refunding me.
GC
Gontse C's update16 Jan 2023, 08:06
Reviewer Update
Hi Betway, I’ve given all confirmations required that my bank has cleared all transactions. I have also contacted you in all channels to get this matter resolved and I am not getting any feedback m. I keep getting the same response on calls that an allocated agent was supposed to contact me, this is two weeks later. Please advise if you’ll be unblocking my account or refunding me.
Betway - South Africa's replyOfficial
16 Jan 2023, 09:04Hi Gontse,
Thank you for you're patience and allowing us the time to look into this review.
Kindly note that at this point we do not have additional information regarding this account, due to the nature of this review we would like to referrer you to past communication provided based on our terms and conditions.
Please see below terms and conditions.
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Thank you for you're patience and allowing us the time to look into this review.
Kindly note that at this point we do not have additional information regarding this account, due to the nature of this review we would like to referrer you to past communication provided based on our terms and conditions.
Please see below terms and conditions.
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Betway - South Africa's reply16 Jan 2023, 09:04
Official
Hi Gontse,
Thank you for you're patience and allowing us the time to look into this review.
Kindly note that at this point we do not have additional information regarding this account, due to the nature of this review we would like to referrer you to past communication provided based on our terms and conditions.
Please see below terms and conditions.
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
Thank you for you're patience and allowing us the time to look into this review.
Kindly note that at this point we do not have additional information regarding this account, due to the nature of this review we would like to referrer you to past communication provided based on our terms and conditions.
Please see below terms and conditions.
11. MONITORING OF BETTING ACCOUNT ACTIVITY
11.1. Betway is both entitled and legally obliged to monitor all customer betting account activity for irregular or ******** activity and suspicious or unusual betting account management. Any such activity may result in the immediate termination of a Customer’s betting account.
11.2. Betway may withhold the payment of winnings and/or declare bets on an event void and/or immediately terminate a Customer’s betting account if there is evidence of Prohibited Activity, being evidence –
(i) of the misuse or abuse by the Customer or any person acting in concert with or on behalf of the Customer, of bugs, glitches, or errors of the Services;
(ii) of the use by the Customer, or any person acting in concert with or on behalf of the Customer, of bots or any other form of artificial intelligence;
(iii) that the Customer or any person acting in concert with or on behalf of the Customer, has hacked, attacked, or abused the Services or any servers, software or other components of the Services;
(iv) that the Customer or any person acting in concert with or on behalf of the Customer, has used VPNs or other software to circumvent any geographic limitations applicable to the Services;
(v) that the Customer has participated in, aided or facilitated ********, ********** and/or ******* activity of any kind;
(vi) that the integrity of the event on which betting has been struck is called into question;
(vii) that the odds or prices in respect of an event of which betting has been struck have been improperly manipulated;
(viii) that match-rigging, collusion, match-fixing, cheating or other ********* activity has taken place, and/or
(ix) that the Customer is prohibited from engaging in betting by any term of his/her employment contract, any law or any rule of a sporting governing body applicable to the Customer.
Regards
Betway Team
GC
Gontse C's updateReviewer Update
16 Jan 2023, 09:12I called in to confirm if all my documents were received, including the one I sent out on Thursday and I was told that all documents were received. Can you please confirm if that is the case. I seem to be getting different feedbacks
GC
Gontse C's update16 Jan 2023, 09:12
Reviewer Update
I called in to confirm if all my documents were received, including the one I sent out on Thursday and I was told that all documents were received. Can you please confirm if that is the case. I seem to be getting different feedbacks
Betway - South Africa's replyOfficial
16 Jan 2023, 09:32Hi Gontse,
Thank you for your swift response, we would like to referrer you to our terms and conditions as previously communicated.
Regards
Betway Team
Thank you for your swift response, we would like to referrer you to our terms and conditions as previously communicated.
Regards
Betway Team
Betway - South Africa's reply16 Jan 2023, 09:32
Official
Hi Gontse,
Thank you for your swift response, we would like to referrer you to our terms and conditions as previously communicated.
Regards
Betway Team
Thank you for your swift response, we would like to referrer you to our terms and conditions as previously communicated.
Regards
Betway Team
GC
Gontse C's updateReviewer Update
16 Jan 2023, 09:58Are you able to provide me with a direct contact number that I can call and provide the fnb agent working on the case. I called the bank back and they still insist that they have cleared everything on their side. They have also requested more information on what might still be required on their end. I would like to get this matter resolved as soon as possible, your assistance would be appreciated
GC
Gontse C's update16 Jan 2023, 09:58
Reviewer Update
Are you able to provide me with a direct contact number that I can call and provide the fnb agent working on the case. I called the bank back and they still insist that they have cleared everything on their side. They have also requested more information on what might still be required on their end. I would like to get this matter resolved as soon as possible, your assistance would be appreciated
GC
Gontse C's updateReviewer Update
16 Jan 2023, 10:53Hi Betway, I got additional feedback from FNB. They require the dates and amounts of transactions that you’re picking up are still not settled. They want to verify on their end if they might’ve any issues as they’re not picking up any holds on their end. Please treat this matter with urgency as there is an agent on standby waiting to assist.
GC
Gontse C's update16 Jan 2023, 10:53
Reviewer Update
Hi Betway, I got additional feedback from FNB. They require the dates and amounts of transactions that you’re picking up are still not settled. They want to verify on their end if they might’ve any issues as they’re not picking up any holds on their end. Please treat this matter with urgency as there is an agent on standby waiting to assist.
Betway - South Africa's replyOfficial
17 Jan 2023, 08:53Hi Gontse,
Thank you for your swift reply.
We would once again like to take this opportunity to referrer you back to our previous communication as stipulated on our terms and conditions.
Kindly note that at this time there is no further updates in respect of your query.
Regards
Betway Team
Thank you for your swift reply.
We would once again like to take this opportunity to referrer you back to our previous communication as stipulated on our terms and conditions.
Kindly note that at this time there is no further updates in respect of your query.
Regards
Betway Team
Betway - South Africa's reply17 Jan 2023, 08:53
Official
Hi Gontse,
Thank you for your swift reply.
We would once again like to take this opportunity to referrer you back to our previous communication as stipulated on our terms and conditions.
Kindly note that at this time there is no further updates in respect of your query.
Regards
Betway Team
Thank you for your swift reply.
We would once again like to take this opportunity to referrer you back to our previous communication as stipulated on our terms and conditions.
Kindly note that at this time there is no further updates in respect of your query.
Regards
Betway Team
GC
Gontse C's updateReviewer Update
27 Jan 2023, 12:08hi Betway, please note that I have escalated this matter to the National Gambling Board of South Africa as I feel this case has not been handled in right manner. I will share the details shortly
GC
Gontse C's update27 Jan 2023, 12:08
Reviewer Update
hi Betway, please note that I have escalated this matter to the National Gambling Board of South Africa as I feel this case has not been handled in right manner. I will share the details shortly
Betway - South Africa's replyOfficial
20 Feb 2023, 10:31Hi Gontse,
Please accept our apologies for the delayed reply.
Our team will shed light on your case via the board once formal communication is received.
We'll deal with the matter as best possible and as per the set regulation standards till a resolution is met.
Regards,
Betway Team
Please accept our apologies for the delayed reply.
Our team will shed light on your case via the board once formal communication is received.
We'll deal with the matter as best possible and as per the set regulation standards till a resolution is met.
Regards,
Betway Team
Betway - South Africa's reply20 Feb 2023, 10:31
Official
Hi Gontse,
Please accept our apologies for the delayed reply.
Our team will shed light on your case via the board once formal communication is received.
We'll deal with the matter as best possible and as per the set regulation standards till a resolution is met.
Regards,
Betway Team
Please accept our apologies for the delayed reply.
Our team will shed light on your case via the board once formal communication is received.
We'll deal with the matter as best possible and as per the set regulation standards till a resolution is met.
Regards,
Betway Team
GC
Gontse C's updateReviewer Update
02 Mar 2023, 15:27Hi Betway, I have been advised by the Board of Gambling in the Western Cape to find out first if you are willing to refund me the money I deposited without having to unlock my account since it seems that is not option. Please confirm so I can provide feedback
GC
Gontse C's update02 Mar 2023, 15:27
Reviewer Update
Hi Betway, I have been advised by the Board of Gambling in the Western Cape to find out first if you are willing to refund me the money I deposited without having to unlock my account since it seems that is not option. Please confirm so I can provide feedback
GC
Gontse C's updateReviewer Update
07 Mar 2023, 09:11Hi Betway, I can gladly confirm that the case has been resolved and my account has been unlocked. Thank you for attending to this matter
GC
Gontse C's update07 Mar 2023, 09:11
Reviewer Update
Hi Betway, I can gladly confirm that the case has been resolved and my account has been unlocked. Thank you for attending to this matter
Betway - South Africa's replyOfficial
07 Mar 2023, 09:16Hi Gontse,
We appreciate the time allowed and the opportunity to work on your case.
The lock app**** on the account is now lifted, and the account is eligible to transact.
With all that happened and the matter being tied up in process and procedures, we grateful to have reached an amicable solution.
Regards,
Betway Team
We appreciate the time allowed and the opportunity to work on your case.
The lock app**** on the account is now lifted, and the account is eligible to transact.
With all that happened and the matter being tied up in process and procedures, we grateful to have reached an amicable solution.
Regards,
Betway Team
Betway - South Africa's reply07 Mar 2023, 09:16
Official
Hi Gontse,
We appreciate the time allowed and the opportunity to work on your case.
The lock app**** on the account is now lifted, and the account is eligible to transact.
With all that happened and the matter being tied up in process and procedures, we grateful to have reached an amicable solution.
Regards,
Betway Team
We appreciate the time allowed and the opportunity to work on your case.
The lock app**** on the account is now lifted, and the account is eligible to transact.
With all that happened and the matter being tied up in process and procedures, we grateful to have reached an amicable solution.
Regards,
Betway Team