LN
Lee N
1 reviews | Active since Mar 2022
18 May 2026, 16:02
Account locked Bad service
My acount is now locked for 3 weeks I sent my ID, Proof of banking details. This is ridiculous.
Helpful (0)
Replies (5)0
Replies (5)LN
Lee N's updateReviewer Update
19 May 2026, 15:16Can you tell me how can the liveness verification cannot be finalized and how my account can still be locked. If you do not want to open my account just refund my money and close the account. I am now really tired of trying to resolve this matter as I can see you do not want to assist in resolving it.
LN
Lee N's update19 May 2026, 15:16
Reviewer Update
Can you tell me how can the liveness verification cannot be finalized and how my account can still be locked. If you do not want to open my account just refund my money and close the account. I am now really tired of trying to resolve this matter as I can see you do not want to assist in resolving it.
LN
Lee N's updateReviewer Update
19 May 2026, 16:29You not giving me any assistance whatsoever and keep on repeating as if I'm liaising with a robot. I am very unhappy and want this issue resolved asap.
LN
Lee N's update19 May 2026, 16:29
Reviewer Update
You not giving me any assistance whatsoever and keep on repeating as if I'm liaising with a robot. I am very unhappy and want this issue resolved asap.
LN
Lee N's updateReviewer Update
20 May 2026, 08:47I need an estimate as to how much time is needed to process the refund. What is the sla. So that there is no delays etc. Also so that this matter is resolved. I have missed out on good games last weekend now I must miss out again on more. No you guys are not fair.
LN
Lee N's update20 May 2026, 08:47
Reviewer Update
I need an estimate as to how much time is needed to process the refund. What is the sla. So that there is no delays etc. Also so that this matter is resolved. I have missed out on good games last weekend now I must miss out again on more. No you guys are not fair.
LN
Lee N's updateReviewer Update
20 May 2026, 09:37Thank you Lauren for getting in touch with me and explaining what the issue is on my account. Let's continue to work together to get it resolved, appreciate your assistance. Looking forward to hearing from you to resolve this today still.
LN
Lee N's update20 May 2026, 09:37
Reviewer Update
Thank you Lauren for getting in touch with me and explaining what the issue is on my account. Let's continue to work together to get it resolved, appreciate your assistance. Looking forward to hearing from you to resolve this today still.
Betway - South Africa's replyOfficial
21 May 2026, 15:21Hi Lee,
Thank you for taking the time to speak with our consultant.
An email has been sent to you with an update on the matter.
We appreciate your patience and understanding.
Should you require further assistance, please do not hesitate to contact us: https://www.betway.co.za/contact-us
Kind regards,
Betway Team
Thank you for taking the time to speak with our consultant.
An email has been sent to you with an update on the matter.
We appreciate your patience and understanding.
Should you require further assistance, please do not hesitate to contact us: https://www.betway.co.za/contact-us
Kind regards,
Betway Team
Betway - South Africa's reply21 May 2026, 15:21
Official
Hi Lee,
Thank you for taking the time to speak with our consultant.
An email has been sent to you with an update on the matter.
We appreciate your patience and understanding.
Should you require further assistance, please do not hesitate to contact us: https://www.betway.co.za/contact-us
Kind regards,
Betway Team
Thank you for taking the time to speak with our consultant.
An email has been sent to you with an update on the matter.
We appreciate your patience and understanding.
Should you require further assistance, please do not hesitate to contact us: https://www.betway.co.za/contact-us
Kind regards,
Betway Team