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Alexander A

1 reviews | Active since Oct 2016

09 Sept 2025, 11:22

Account locked after winning

I was always able to login but when I won big, all of a sudden my account is locked . What's going to happen now?

0
Replies (2)
Betway - South Africa
Betway - South Africa's reply09 Sept 2025, 12:42
Official
 
Hi  Alexander,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
May we kindly ask that you allow us time to investigate this matter for you, and once a resolution has been obtained, we will follow up with this information to resolve this matter with you.   
   
And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team  
Betway - South Africa
Betway - South Africa's reply09 Sept 2025, 12:46
Official
 
Hi  Alexander,  
 
Thank you for your review. We appreciate the time you took to raise this matter.   
 
Regrettably the details provided to Hello Peter does not allow us to locate any accounts on our system. If possible may we please ask you to provide us with the following details in order for us to fully assist in regard to your query: 
 
  • Your First name 
  • Your last name 
  • Your ID number 
  • Your Registered cellphone number 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage 
 
Regards,  
Betway Team