DH
Dawid H
1 reviews | Active since Dec 2022
24 Dec 2022, 23:19
Account locked after winning!
I won a substantial amount of money, made the withdraw request and all of a sudden could not log into my account. Went on live chat and they told me my login details AND my banking details was changed. The withdraw request reversed and paid into the new account. I never changed any details and never got a sms or email warning me of such. WHAT IS GOING ON!? They simply said its not their responsibility to check this or if someone hacked my account. Strange that someone APPARENTLY hacked my account straight after a withdraw request. This is not on! They must be stopped!!
Helpful (0)
Replies (9)0
Replies (9)
Betway - South Africa's replyOfficial
26 Dec 2022, 09:05Hi Dawid, Thank you for your review and for your patience in awaiting a follow up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
Betway - South Africa's reply26 Dec 2022, 09:05
Official
Hi Dawid, Thank you for your review and for your patience in awaiting a follow up from us. We are investigating this matter for you and once a resolution has been obtained, we will follow up with this information so as to resolve this matter with you. Regards, Betway Team
DH
Dawid H's updateReviewer Update
29 Dec 2022, 13:15I still haven't heard from them to resolve this issue. Betway, your comment is meaningless if you don't follow through on it!
DH
Dawid H's update29 Dec 2022, 13:15
Reviewer Update
I still haven't heard from them to resolve this issue. Betway, your comment is meaningless if you don't follow through on it!
Betway - South Africa's replyOfficial
04 Jan 2023, 16:23Hi Dawid,
Our team would like to extend profuse apologies for getting back to you.
Please note that we tried reaching out to you via call to no avail.
Seeing the claims made of your account being "taken over" our team need confirmation of your matter being handled or if additional and urgent attention being app****.
Regards,
Betway Team
Our team would like to extend profuse apologies for getting back to you.
Please note that we tried reaching out to you via call to no avail.
Seeing the claims made of your account being "taken over" our team need confirmation of your matter being handled or if additional and urgent attention being app****.
Regards,
Betway Team
Betway - South Africa's reply04 Jan 2023, 16:23
Official
Hi Dawid,
Our team would like to extend profuse apologies for getting back to you.
Please note that we tried reaching out to you via call to no avail.
Seeing the claims made of your account being "taken over" our team need confirmation of your matter being handled or if additional and urgent attention being app****.
Regards,
Betway Team
Our team would like to extend profuse apologies for getting back to you.
Please note that we tried reaching out to you via call to no avail.
Seeing the claims made of your account being "taken over" our team need confirmation of your matter being handled or if additional and urgent attention being app****.
Regards,
Betway Team
DH
Dawid H's updateReviewer Update
05 Jan 2023, 11:13I have finally spoke to someone from Betway, and I must say I was very impressed with the service I received and their promise to investigate this matter. They were very friendly and helpfull. Thank you Betway!
DH
Dawid H's update05 Jan 2023, 11:13
Reviewer Update
I have finally spoke to someone from Betway, and I must say I was very impressed with the service I received and their promise to investigate this matter. They were very friendly and helpfull. Thank you Betway!
Betway - South Africa's replyOfficial
05 Jan 2023, 13:41Hi Dawid,
Thank you for replying to our calls.
Our team will deal with your case in the best way possible, and provide continuous updates.
Please allow time and do know that your patience is highly appreciated.
Regards,
Betway Team
Thank you for replying to our calls.
Our team will deal with your case in the best way possible, and provide continuous updates.
Please allow time and do know that your patience is highly appreciated.
Regards,
Betway Team
Betway - South Africa's reply05 Jan 2023, 13:41
Official
Hi Dawid,
Thank you for replying to our calls.
Our team will deal with your case in the best way possible, and provide continuous updates.
Please allow time and do know that your patience is highly appreciated.
Regards,
Betway Team
Thank you for replying to our calls.
Our team will deal with your case in the best way possible, and provide continuous updates.
Please allow time and do know that your patience is highly appreciated.
Regards,
Betway Team
DH
Dawid H's updateReviewer Update
22 Jan 2023, 22:37Dear Betway
You promised me updates on the situation, but I have heard nothing yet since I last spoke to you - what is going on?
Regards
You promised me updates on the situation, but I have heard nothing yet since I last spoke to you - what is going on?
Regards
DH
Dawid H's update22 Jan 2023, 22:37
Reviewer Update
Dear Betway
You promised me updates on the situation, but I have heard nothing yet since I last spoke to you - what is going on?
Regards
You promised me updates on the situation, but I have heard nothing yet since I last spoke to you - what is going on?
Regards
Betway - South Africa's replyOfficial
23 Jan 2023, 16:22Hi Dawid,
Thank you for for your patience and for allowing us to assist.
Kindly note that we are currently still awaiting feedback from the relevant departments as the investigation has not been concluded as yet.
We ask that you please bear with us and as soon as we have feedback we will provide you with an update, thank you.
Regards,
Betway Team
Thank you for for your patience and for allowing us to assist.
Kindly note that we are currently still awaiting feedback from the relevant departments as the investigation has not been concluded as yet.
We ask that you please bear with us and as soon as we have feedback we will provide you with an update, thank you.
Regards,
Betway Team
Betway - South Africa's reply23 Jan 2023, 16:22
Official
Hi Dawid,
Thank you for for your patience and for allowing us to assist.
Kindly note that we are currently still awaiting feedback from the relevant departments as the investigation has not been concluded as yet.
We ask that you please bear with us and as soon as we have feedback we will provide you with an update, thank you.
Regards,
Betway Team
Thank you for for your patience and for allowing us to assist.
Kindly note that we are currently still awaiting feedback from the relevant departments as the investigation has not been concluded as yet.
We ask that you please bear with us and as soon as we have feedback we will provide you with an update, thank you.
Regards,
Betway Team
Betway - South Africa's replyOfficial
20 Feb 2023, 10:40Hi Dawid,
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Betway - South Africa's reply20 Feb 2023, 10:40
Official
Hi Dawid,
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Betway - South Africa's replyOfficial
28 Mar 2023, 10:23 Hi Dawid,
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Betway - South Africa's reply28 Mar 2023, 10:23
Official
Hi Dawid,
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team
Please accept our apologies for the overdue reply to your case.
Our team takes player security very seriously and this aspect remains an integral part of our environment.
With that said, our team can confirm that the number update happened during one of your active sessions, this means that you/someone close to you was actively logged into your account when updating the primary number, and actioned the withdrawal in question.
Regrettably, our team cannot confirm withdrawal details as they were communicated via the "newly elected primary number", and as such, we cannot be held liable for the updated number and subsequent withdrawal that was processed.
In case you need more information relating to the number update process, feel free to communicate with our team on this email: ***
Regards,
Betway Team