Account locked

I will wait for your response in the meantime i want to know when will my funds the 495 i deposited in your account will be back in my bank account its been since friday and i did not receive my funds yet

I spoke to AJ from betway now explaining and giving him a background of my issue regarding my account so on the 21 04 23 i requested my account to be locked cause i was not interested that time to continue with my betting on betway my account was then locked and i received a email from that all that i have proof from l. A month or 2 later i spoke to one of betways consultants that i want to bet again i was then readvised to open open a new account and register with a new number AJ from betway then told me that according to their policies once you request self exclusion from betway there is no way that you can open an account again becuase that is againts their policy.But bear in my since that time ive used my account on several accasions being in contact with them when i have issues to be resovled and never they picked it up not even once so that clearly states that the preventetive plans they have in place is clearly not working because how could they not pick up for almost a year that i have a new account and according to me this is betways policy on self exclusion

Permanent Self-Exclusion: the account will be permanently closed, and the Customer will not be permitted to re-open it.

This clearly shows that betway does not comply with the Western Cape
Gambling and Racing Board and from a customer point of view they are not even worth 1 star rating they are bad for business