RB
Rhyno B

1 reviews | Active since Oct 2020

09 Nov 2024, 08:19

Account locked 2 times in one week when im trying to withdraw

Worst experience ever. I won some money last week on playing lucky numbers, i tried to withdraw the money and all of a sudden my account was “locked” i did send in all the documents as they requested me to do and they unlocked my account they didnt pay my money out they kept it in my account so i just continued playing on that money. Less than 7 days later i won some money again and i tried to withdraw it to my bank account. Once again a story that my account is locked and i now i have to send in new documents to unlock my account. Moral of the story never deposit money because they only pay out when they feel like it

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Replies (3)
Betway - South Africa
Betway - South Africa's reply09 Nov 2024, 17:10
Official
Hi Rhyno, 
 
Thank you for sharing your review. We appreciate your feedback and value your patience. 
 
Our office hours are Monday to Friday. We'll respond promptly upon our return to provide assistance and resolve your issue. 
 
Thank you for your understanding.
 
Best regards,
Betway Team 
Betway - South Africa
Betway - South Africa's reply11 Nov 2024, 10:03
Official
Hi Rhyno, 
 
Thank you for sharing your review. We appreciate your feedback and value your patience. 

Kindly note that we have tried to contact you this morning regarding this review.  

May you please advise us on a suitable time frame to contact you and if you wish for us to contact you on an alternative number please do confirm the contact details for us. 

Thank you for your understanding. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage
 
Regards,
Betway Team

Betway - South Africa
Betway - South Africa's reply12 Nov 2024, 13:26
Official
 
Hi  Rhyno, 

Thank you for your review and for taking our call, we appreciate the time in allowing us to clarify and resolve this matter for you. 

At Betway we appreciate hearing about the great, the good and the not so good and how we can proceed to give all our valued and the best service and betting platform. 

Thank you for sharing the thrill and the love of the game with us as part of the Betway family. 

And as always, please do not hesitate to contact us directly if you need any assistance: https://www.betway.co.za/contactpage. 

Regards,
Betway Team