Account blocked with no resolution despite full compliance

My account was blocked on 19 January 2026 and has still not been unblocked. Since then, I have made numerous phone calls and sent multiple emails trying to resolve this issue.

Every time I speak to a call centre agent, I am told to wait 24–48 hours, but nothing ever happens. I uploaded all the required documents as requested, and everything has been verified, yet my account remains blocked with no explanation or resolution.

This situation is completely unacceptable. I paid my own money to make use of this service, and in return I am left with a blocked account and no meaningful support. The lack of communication and accountability is extremely frustrating.

Maybe it is time to make this public so others can see that the nice adverti*****ts on social media do not reflect the reality once you become a customer.